We have other current jobs related to this field that you can find below
-
Customer Service Representative
4 weeks ago
Joliet, United States XPO Full timeWhat you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...
-
Service Customer Care Representative
3 months ago
Joliet, United States Crown Equipment Full time** Service Customer Care Representative** Location: Joliet, IL, US, 60431 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service...
-
Licensed Customer Service Representative
3 months ago
Joliet, United States Staff My Agency Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. This is not a remote position please only apply if you can make the commute to our Joliet, IL office. We seek an licensed energetic professional interested in...
-
Customer Service Representative
2 days ago
Joliet, United States PrideStaff Full time $19Job DescriptionJob DescriptionWe are currently looking for a full time Customer Service Representative for a company located in the Joliet/Elwood area.1st shift 7:00am-3:00pm (MUST be available for OT as needed)$19.25 per hourThe ideal candidate will have solid customer service and/or logistics experience, the ability to respond to high volume emails and...
-
Customer Service Representative
3 days ago
Joliet, United States PrideStaff Full time $19Job DescriptionJob DescriptionWe are currently looking for a full time Customer Service Representative for a company located in the Joliet/Elwood area.1st shift 7:00am-3:00pm (MUST be available for OT as needed)$19.25 per hourThe ideal candidate will have solid customer service and/or logistics experience, the ability to respond to high volume emails and...
-
Customer Service Representative
13 hours ago
Joliet, Illinois, United States The Sherwin-Williams Company Full timeWholesale Product SpecialistThis role is an exciting opportunity to contribute to the success of The Sherwin-Williams Company as a Wholesale Product Specialist. As a key member of our sales team, you will work closely with commercial paint customers to understand their needs and provide expert solutions.Key Responsibilities:Provide exceptional customer...
-
Customer Service Representative
4 weeks ago
Joliet, United States EKI Full timeJob DescriptionJob DescriptionCompany DescriptionFounded in 1976, EKI manufactures and distributes chemicals used in a wide variety of laboratories and industry.Job DescriptionEnsure timely, friendly, and exceptional communication with customers, prospects, and specifiers/end-users. Following the established policies and procedures, accurately enter customer...
-
Customer Service Manager
3 months ago
Joliet, United States Allied Valve Inc Full timeJob DescriptionJob DescriptionJob SummaryThe Customer Service Manager will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Core Duties & ResponsibilitiesManages a team of assigned customer service representatives and ensures they comply with...
-
Customer Service Representative
1 week ago
Joliet, United States Rigo Valle - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceDental insurancePaid time offROLE DESCRIPTION:As a customer service representative with Rigo Valle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service...
-
Customer Service Advisor
3 months ago
Joliet, United States WEST SIDE TRACTOR SALES Full timeJob DescriptionJob DescriptionWest Side Tractor Sales Customer Service Advisor Product Support Department Reports To: Product Support ManagerBuilds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical...
-
Guest Services Representative
6 days ago
Joliet, Illinois, United States Caesars Entertainment Full timePosition OverviewThe Guest Services Representative plays a crucial role in delivering exceptional customer experiences. This position is dedicated to fostering a vibrant and engaging atmosphere where outstanding service is the primary focus.Key ResponsibilitiesManage the seamless check-in and check-out processes for all guests.Ensure that every interaction...
-
Customer Service Representative
10 hours ago
Joliet, United States Rigo Valle - State Farm Agent Full timeBenefits: 401(k) matching Bonus based on performance Dental insurance Paid time off ROLE DESCRIPTION: As a customer service representative with Rigo Valle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help...
-
Customer Service Representative
2 days ago
Joliet, United States Rigo Valle - State Farm Agent Full timeBenefits: 401(k) matching Bonus based on performance Dental insurance Paid time off ROLE DESCRIPTION: As a customer service representative with Rigo Valle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help...
-
Healthcare Customer Service Specialist
17 hours ago
Joliet, Illinois, United States Allied Health Solutions Medical Group Full timeBenefits:401(k) matchingCompany gatheringsAttractive salaryDental coverageHealth coverageOpportunities for career progressionPaid leaveTraining and professional developmentVision coverageBenefits/PerksCompetitive payPaid time offOpportunities for career advancementMedical, dental, and vision insurance401K planPaid holidaysJob OverviewWe are looking for a...
-
Guest Services Representative
6 days ago
Joliet, Illinois, United States Caesars Entertainment Full timePosition OverviewThe Guest Services Representative plays a crucial role in ensuring a vibrant and engaging atmosphere where exceptional service delivery is the highest priority.Key ResponsibilitiesFacilitate the seamless check-in and check-out process for all guests.Maintain a courteous and professional demeanor in all guest interactions.Uphold the standards...
-
Guest Services Representative
17 hours ago
Joliet, Illinois, United States Caesars Entertainment Full timePosition OverviewThe Guest Services Representative plays a crucial role in creating a vibrant and welcoming atmosphere for all visitors. This position is essential in ensuring that the delivery of service excellence is executed flawlessly.Key ResponsibilitiesManage the precise check-in and check-out processes for each guest.Maintain a courteous and...
-
Customer Service Rep
1 month ago
Joliet, United States Integrity Staffing Solutions Full timeOur client, an ISO 9000 Certified Company, has an immediate need for a Customer Service Representative. Ideal candidates will have a solid work history and a track record of teamwork, learning and getting results. DUTIES AND RESPONSIBILITIES: Answer switchboard, handle customer calls regarding orders, questions, problems, etc. Enter orders and related...
-
Member Services Representative
3 months ago
Joliet, United States Planet Fitness Full timeJob Summary Saturday and Sunday 2pm to 10pm The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional...
-
Lead Player Services Representative
5 days ago
Joliet, United States Penn National Gaming Full timeOversees the operations of the Club Hollywood, including supervision of Marketing Services Representative staff in the absence of a Marketing Services Supervisor, ensuring accuracy and integrity of database information and maintaining the highest lev Representative, Customer Service, Operations, Marketing, Inventory Control, Team Leader, Retail
-
Vending Service Representative
19 hours ago
Joliet, Illinois, United States Canteen Full timePosition Overview: We are seeking dedicated individuals to fill the role of Vending Service Representative. This position is essential in delivering a variety of vending products and services at designated locations. Key Responsibilities: Receive and manage deliveries of various items, including beverages, baked goods, specialty snacks, and other sundries....
Customer Service Representative
2 months ago
Job Type: Full-Time
Operating hours are Mountain Standard Time Zones or 11-7 or 12 -8 (EST)/10-6(CST) or 11-7(CST)
With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.
Position Summary
This position works with a professional team of physicians and other staff who are trained in the medical and surgical specialty of dermatology with the purpose to be patient focused with the objective of delivering superior patient care and ensuring a positive patient experience and outcome.
The position serves patients and visitors by answering phones, assisting patients with registration and intake, scheduling appointments and taking payments over the phone and in person. This position is supervised by the Customer Service Team Lead and/or Revenue Cycle Manager.
Essential Responsibilities
- Serves as first point of contact for incoming billing customer service calls.
- Provides optimum customer service, including quality assurance, for all patient inquiries.
- Answer high-volume incoming communications from customers/patients.
- Returns all phone messages within 24 hours of receipt.
- Must be able to deal diplomatically with complaints and function well under pressure.
- Utilize resources and conduct research to troubleshoot and resolve patient issues.
- Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
- Updates insurance and demographic information as necessary on patient accounts.
- Accurately documents patient accounts of all actions taken.
- Set up payment plans and take credit card payments over the phone.
- Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax.
- Participates in special projects as needed.
- Maintains regular and predictable attendance.
- Adheres to Code of Conduct and Mission & Value Statement.
- In addition to the above job responsibilities, other duties maybe assigned.
Education and/or Experience Requirements
- High School graduate or equivalent.
- Education in medical billing or hold medical billing certification preferred.
- Mod Med/EMA practice management system experience is a plus.
Qualifications
- Ability to communicate in a professional and courteous manner
- Excellent oral and written communication skills, ability to think critically and strategically
- Be able to multitask, prioritize, and manage time efficiently while in a remote working environment.
- Must be an exceptional listener, with the proven ability to problem-solve issues
- Interpersonal skills and strong organizational skills are important
- Ability to maintain a high level of integrity and confidentiality of medical information.
- Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification.
- Must be able to read, interpret and explain EOBs and patient responsibility in detail.
Benefits of Joining QualDerm Partners
- Competitive Pay
- Medical, dental, and vision
- 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
- Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days
- Company paid life insurance and additional coverage available
- Short-term and long-term disability, accident and critical illness, and identity theft protection plans
- Employee Assistance Program (EAP)
- Employee Discounts
- Employee Referral Bonus Program
QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.
Requirements: