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Customer Service Rep

3 months ago

Joliet, United States Integrity Staffing Solutions Full time

Our client, an ISO 9000 Certified Company, has an immediate need for a Customer Service Representative.

Ideal candidates will have a solid work history and a track record of teamwork, learning and getting results.

DUTIES AND RESPONSIBILITIES:

  • Answer switchboard, handle customer calls regarding orders, questions, problems, etc.
  • Enter orders and related data into ERP system. Prepare and distribute production desk orders and related documentation. Prepare outbound shipping documentation and required paperwork.
  • Prepare orders for invoicing. Separate paperwork for all deliveries. Prepare and send required after delivery information to customer.
  • Manage customer web-based inventory.
  • Update price books.
  • Prepare monthly pricing for select accounts. Prepare monthly sales reports.
  • Perform requests from salesmen (i.e.; price changes, memos, quotes, and various reports.)
  • Enter and maintain contacts and related data in ERP system (Deacom).
  • Coordinate international shipments as required.
  • Perform miscellaneous job-related duties as assigned.
MINIMUM REQUIREMENTS
  • Excellent interpersonal communication skills, flexibility, and customer service oriented.
  • Good math skills, ability to sort, check, count, and verify numbers.
  • Good telephone communication skills.
  • Good writing and reading comprehension skills.
  • Basic Computer and Microsoft Office skills.
  • Critical thinking & problem-solving skills.
  • Willingness to learn.

In exchange the client offers a wide range of exceptional benefits including Major-Medical, Prescription Drugs, Healthcare Spending Account, Dental, Vision, Short- and Long-Term Disability, Company paid Life Insurance, Voluntary Supplemental Life Insurance, and a 401k with company matching contributions.