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Customer Service Representative

3 months ago

Joliet, United States EKI Full time
Job DescriptionJob DescriptionCompany Description

Founded in 1976, EKI manufactures and distributes chemicals used in a wide variety of
laboratories and industry.

Job Description

Ensure timely, friendly, and exceptional communication with customers, prospects, and specifiers/end-users. Following the established policies and procedures, accurately enter customer orders, answer inquiries about products, availability, and application information.
 

  • Provide superior customer service by going above and beyond the customer’s expectations. This will include getting back to them in a timely fashion, being professional, and always making sure they are satisfied before ending the phone or e-mail conversation
  • Answer over the phone and e-mail inquiries regarding price and availability of products
  • Form and maintain good relationships with internal customers at all levels of the organization
  • Provide customers with product information to assist with determining appropriate product to purchase
  • Answer basic technical questions on product make-up and application
  • Enter orders accurately the same day as received
  • Monitor fulfillment and shipment of the order to ensure that customer is always fully aware of order status
  • Stay informed of information on pricing, availability, and the process to locate them in the system
  • Ensure customers' issues are resolved in a timely manner
  • Develop customer service initiatives to improve customer satisfaction
  • Keep accurate and well-organized records and necessary documentation
  • Ability to schedule pickups/deliveries and enter invoices with accuracy into the ERP system
  • Perform other related duties as assigned
Qualifications

  • Excellent verbal and written skills, telephone skills required
  • Positive attitude and willingness to provide high level customer support to customers and guests
  • Must possess a very strong aptitude to learn new processes and procedures
  • Demonstrate basic math skills to convert unit of measure from imperial to metric based on customer needs (utilizing ERP system)
  • Must have a high level of attention to detail and can retain and enter in specific information from multiple accounts with accuracy
  • Must be able to think “outside of the box” and possess creative thinking skills
  • Must be able to act with a “sense of urgency” when managing customer accounts.
  • The ability to problem solve and offer solutions
  • Advanced written and verbal communication skills (bilingual a plus)
  • Computer skills in Excel and Word required. Aptitude to learn new software programs required
  • G Suite experience a plus


Additional Information

Compensation and benefits

  • Full time, 40 hours per week, Mon-Fri
  • Competitive pay, based on experience
  • Paid time off (vacation, holiday pay, sick pay)
  • Medical/Dental insurance
  • Retirement plan benefit

NO IN-PERSON APPLICATIONS ACCEPTED - APPLY ONLINE ONLY