0745 Staff Technical Program Manager
3 days ago
Duties:
- Guest and Host Tech is responsible for the end-to-end guest and hosting experience.
- We're responsible for a range of product surface areas including the homepage, search, booking, planning, and pre-trip/on-trip/post-trip experience for guests, as well as all the tools and surfaces that Hosts interact with.
- We're also working on everything from launching new product verticals from the ground up to perfecting the existing Guest and Host journey, as well as supporting existing verticals around individual Homes, Experiences, multiple Homes, and Hotels on the platform.
The Difference You Will Make:
- TPMs at the company’s work on a variety of complex projects/ programs that touch multiple product surfaces, services, functions and teams, and hence are required to keep the big picture in focus while being able to dive into the details, working through unique challenges.
- It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”.
- This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization.
- They make work repeatable by creating and improving processes where applicable. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner.
- They're good at building relationships, motivating others with vision, and persuading with data.
A Typical Day:
- Develop program scope and objectives, collaborate with all relevant stakeholders, ensure technical feasibility and drive projects end-to-end Aligning on staffing, priorities and technical dependencies within Guest & Host Tech and cross-functional teams like Payments, Trust Eng and others, both in terms of quarterly/ half-yearly/bi-annual release planning, and managing ongoing risk escalation/ mitigation which could impact the success of the programs.
- Manage Technical Design diligence process for large programs aligning design backlog w/ project plan, scheduling reviews and pre-reviews, engaging the right stakeholders across teams, and managing meeting quality and efficiency.
- Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.
- Understand best practices, drive process improvements, and find new ways of operating, with a focus on simplification and productivity.
- Provide visibility into key performance indicators so leaders are aware of risks and opportunities.
- In this role, you will be expected to work independently with stakeholders and cross-functional leadership with little supervision from management.
Skills:
- Experience developing processes where few exist and demonstrated flexibility to get things done.
- Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
- Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
- Detail-oriented and able to understand the bigger picture by using your technical expertise and problem-solving abilities to prioritize and manage blocking issues.
- Experience working in a highly cross-functional environment where communication with multiple groups is imperative.
- Ability to ramp up quickly and learn new technologies with minimal lag time.
- Excellent written and oral business communication and people skills, with the ability to influence stakeholders.
- Exhibit knowledge of Asana, Jira, Airtable or other equivalent task management tooling.
Education
BA/BS degree,10+ years of experience in software development industry with at least 7 years as a TPM
The hiring range for this position is $76 to $86 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.
Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.
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