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Title Insurance Processor/Client Account Manager
4 months ago
Who We Are
Join a team that puts its People First We provide comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1997, our agency has held an unwavering belief in our people. We are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades.
Summary:
This position is responsible for client account management. Working with clients to ensure timely customer service. Able to manage client’s expectations in all aspects of title and closing.
Essential Duties and Responsibilities include the following:
Review purchase contracts
Communicate with Realtors, Brokers, Lenders, Purchasers and Sellers
Review lender closing instructions.
Prepare CD/settlement statement within 1 hour of receipt of loan documents. Upload instructions and CD to website. Balance final CD for funding.
Receive approval CD from lender/broker.
Review Processing Calendar for assigned transactions.
Confirm receipt of CD by closer.
Review Title Binders and Abstract for clear title to close.
Demonstrated ability to review all the pieces of the abstract and chain of title for clearance and fraud related issues.
Review all Taxes and payoffs.
Assist with the confirmation of all closings and fundings.
Return all voicemails and emails promptly within an hour
Knowledge and ability to interpret CD/settlements statements and real estate closing documents.
Demonstrated ability to recognize issues and thoroughly review closing documents instructions.
Demonstrated ability to calculate state specified recordation.
Demonstrated skill to resolve issues to accurately to close the loan.
Attention to detail
Strong analytical skills
Manage Pipeline of clients which requires reviewing files to make sure they are closing on time
Other duties as may be assigned.
Education and/or Experience:
•Two years’ minimum experience in the financial services industry specific to title and closing.
•Ability to read and interpret documents such as Form 1003, Pre-Hud, title, and ICLS documents, title commitment documents, tax certifications real estate property tax information.
Computer Skills:
•This position requires the knowledge of basic computer systems.
•This position requires a demonstrated knowledge of Microsoft Office (Word & Excel).
• Knowledge of Resware, Title Express desired.
•This position requires demonstrated skill in data entry.
•Familiarity with ERNST web site
Must be proficient with Outlook, must be able to create Excel spreadsheets. Position requires knowledge of basic computer systems; demonstrated knowledge of Microsoft Office (Word & Excel). Requires demonstrated skill in data entry.
Competencies:
* Managing e-mails to complete any client request for information timely
* Effective communication with internal departments, as well as the company's clients
* Demonstrated knowledge of our company's process flow and the interworking of company's business flows from beginning to end
* Demonstrates attention to detail
* Excellent interpersonal skills
* Demonstrated communication skills (verbal and written).
Special Requirements:
Language Skills: Ability to read and interpret documents such as Form 1003, Pre-Hud, title and ICLS documents, title commitment documents, tax certifications, real estate closing and property tax information, CD/settlement statements. Ability to write reports, correspondence, and memos. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the person to walk, talk, hear, sit and use hands and fingers over 2/3rd of the time. This position requires the person to be able to lift up to 10 pounds 1/3rd of the time. There are no special vision requirements for this position.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is required to work in an office environment with moderate noise, such as printers, copiers, scanners and light traffic.
Company DescriptionApplicants with experience are highly desired. Come join the $21billion dollar real estate industry. Our company is focused on helping Americans achieve the dream of home ownership. Our company believes in growing our company and our team to serve our customers. Join a culture of respect, customer service, and dedication to a job done right. We need you to join our team.Company DescriptionApplicants with experience are highly desired. Come join the $21billion dollar real estate industry. Our company is focused on helping Americans achieve the dream of home ownership. Our company believes in growing our company and our team to serve our customers. Join a culture of respect, customer service, and dedication to a job done right. We need you to join our team.