Customer Service Manager
3 weeks ago
This position reports directly to the Director of Operations. Duties/Responsibilities:· Manage a team of Customer Service Representatives, communicate job expectations, and complete timely job perform appraisals· Manage the entire order fulfillment and servicing processes to include, but not limited to, new account setup, order entry, customer claims, and customer returns in accordance with the company’s policies· Manage the customer claim process to include acknowledging receipt of the claim, processing supplier chargebacks or submitting domestic freight claims, and recommending a disposition in accordance with the company’s policies· Hire and train new staff, as approved by the President, or his designee· Establish customer service goals and establish and implement processes to reach the goals· Recommend and implement approved production, productivity, quality, and other customer-service standards· Develop and implement strategies to improve customer satisfaction and retention· Oversee the resolution of customer complaints and issues in a timely manner· Review customer activity, anticipate customer needs and improve customer satisfaction· Develop and foster key relationships with customers· Improve customer service quality by identifying customer needs, evaluating and redesigning processes, and establish and communicate service metrics by monitoring and analyzing results· Train Customer Service Representatives on best practices and the company processes and policies· Monitor and review correspondence between Customer Service Representatives and customers and provide regular training and coaching to the Customer Service Representatives that will enhance customer satisfaction· Monitor customer service metrics and provide regular reports to upper management· Meet customer service financial objectives by forecasting requirements, preparing annual budgets, and schedule expenditures· Collaborate with other departments, such as sales and marketing, to enhance the overall customer experience· Prepare and disseminate ad hoc reports as needed· Be premier resource for the customer service module in the company’s software· Perform other duties as assigned Requirements:· Great interpersonal and customer service skills· Strong leadership and management skills· Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor· Proficient in using customer service software and tools· Knowledge of sales techniques and strategies· Proficient with Microsoft Office (especially MS Excel) preferred· Occasional overtime as required
· Domestic and International Travel may be required, up to 25% of time Qualifications:· Bachelor’s degree in business-related field (such as Business, Business Administration, or Communications) or equivalent of 4+ years of customer service management experience· 3+ years of customer service management experience acceptable with Bachelor’s degree
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Customer Service Manager
3 weeks ago
March Air Force Base, United States Furniture Distribution Company in Riverside, CA Full time $75,000Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceEmployee discountsHealth insurancePaid time offVision insurance The Customer Service Manager is responsible for managing the daily operations of the Customer Service Department and ensuring customers and independent sales representatives consistently receive quick and excellent service.This...
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Customer Experience Associate-Customer Service
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Andrews Air Force Base, United States Army & Air Force Exchange Service Full timeAs a Customer Service Associate, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, quest Customer Experience, Customer Service, Associate, Customer, Experience
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Customer Experience Associate
2 months ago
Nellis Air Force Base, United States Army & Air Force Exchange Service Full timeAs a Customer Service expert, you are the face of what we stand for. You will help our customers feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refunds and exchanges, qu Customer Experience, Customer Service, Associate, Customer, Experience
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Customer Service Representative
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Nellis Air Force Base, Nevada, United States Army & Air Force Exchange Service Full timeJob Summary:We are seeking a highly skilled and detail-oriented Customer Experience Associate to join our team at the Army & Air Force Exchange Service. As a key member of our team, you will be responsible for providing exceptional customer service to our service members, ensuring they receive the uniforms they need to perform their duties.Key...
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Hardlines Customer Service Representative
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Nellis Air Force Base, Nevada, United States Army & Air Force Exchange Service Full timeCustomer Experience Associate in HardlinesWe are seeking a highly skilled Customer Experience Associate to join our Hardlines team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our guests.Key Responsibilities:Provide personalized support to...
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Customer Experience Associate
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Regional Sales Manager
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Regional Sales Manager
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March Air Force Base, United States PEAR HR Solutions Full timeJob DescriptionJob DescriptionJOB DESCRIPTIONLeading International and American manufacturing retractable awnings and pergolas company is looking for a Regional Sales Account Managers to strengthen dealers network and further develop existing business. Attractive design, finest engineering and superior customer service in the industry summarize what the...
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Customer Experience Team Lead
3 days ago
Nellis Air Force Base, Nevada, United States Army & Air Force Exchange Service Full timeSupervisor in SoftlinesWe are seeking a highly skilled and experienced Supervisor in Softlines to lead a team of passionate and knowledgeable Customer Experience Associates at the Army & Air Force Exchange Service. As a Supervisor in Softlines, you will be responsible for delivering exceptional customer service and exceeding customer expectations by focusing...
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Customer Support Specialist
4 days ago
Nellis Air Force Base, Nevada, United States Army & Air Force Exchange Service Full timePosition OverviewAs a Customer Experience Associate at Army & Air Force Exchange Service, you will play a crucial role in enhancing the shopping experience for our valued customers. Your expertise in technology will empower customers to explore and select the most suitable digital devices that cater to their needs.Key ResponsibilitiesAssist customers in...
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Customer Support Specialist
1 week ago
Nellis Air Force Base, Nevada, United States Army & Air Force Exchange Service Full timeRole OverviewAs a Customer Support Specialist, you will embody the values of our organization, ensuring that every interaction reflects our commitment to excellence. Your primary responsibility will be to enhance the shopping experience for our customers, making it seamless and enjoyable.Key ResponsibilitiesProvide exceptional assistance to customers...
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Customer Support Specialist
1 week ago
Nellis Air Force Base, Nevada, United States Army & Air Force Exchange Service Full timePosition OverviewAs a Customer Experience Associate at Army & Air Force Exchange Service, you will play a crucial role in enhancing the shopping experience for our valued customers. Your expertise in electronics will enable you to assist customers in navigating through our diverse range of digital devices.Key ResponsibilitiesEngage with customers to...
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Customer Support Specialist
1 week ago
Nellis Air Force Base, Nevada, United States Army & Air Force Exchange Service Full timePosition OverviewAs a Customer Experience Associate at Army & Air Force Exchange Service, you will play a vital role in enhancing the shopping experience for our customers. Your expertise in technology will enable you to assist customers in discovering the latest and most innovative electronic products.Key ResponsibilitiesProvide exceptional customer service...
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Customer Service Representative
20 hours ago
Offutt Air Force Base, Nebraska, United States Walmart Full timeJob OverviewThis role focuses on providing exceptional customer service, preventing loss, and ensuring a safe and secure shopping environment at the store entrances.Key Responsibilities:Verify purchases and assist with returned itemsKeep store entrances safe and secureProvide excellent customer service and greet customersBenefits and Perks:Competitive hourly...
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Customer Experience Associate
3 days ago
Nellis Air Force Base, Nevada, United States Army & Air Force Exchange Service Full timeCustomer Experience Associate in HardlinesWe are seeking a skilled Customer Experience Associate to join our Hardlines team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our guests.Key Responsibilities:Provide personalized support to customers, ensuring...
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Food Service Associate at Charley's
1 week ago
Minot Air Force Base, North Dakota, United States Army & Air Force Exchange Service Full timePosition OverviewAs a Food Service Associate at Charley's, you will engage directly with our valued customers, providing them with an exceptional dining experience. Our signature cheesesteaks are prepared fresh to order, ensuring quality and satisfaction.Key ResponsibilitiesDeliver outstanding customer service through face-to-face interactions.Prepare and...
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IT Service Manager
3 weeks ago
Scott Air Force Base, United States FEDITC - Federal IT Consulting Full timeFEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services. Overview of position:FEDITC is seeking an IT Service Manager to...
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Fairchild Air Force Base, Washington, United States Exchange Full timeJob Overview ** $1,000 Hiring Bonus, Contact HR for details ** As a Customer Service Representative at the Exchange, your primary role will be to assist our military personnel in acquiring the uniforms they require. Attention to detail and a quick learning ability are essential for this position. Your expertise will empower customers to shop...
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Fairchild Air Force Base, Washington, United States Exchange Full timeJob Overview ** $1,000 Hiring Bonus, Contact HR for details ** As a Customer Service Representative at the Exchange, your primary role will be to assist our service members in acquiring the uniforms they require. Attention to detail and a quick learning ability are essential. Your expertise will empower customers to shop confidently, knowing you can...
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Fairchild Air Force Base, Washington, United States Exchange Full timeJob Overview ** $1,000 Hiring Bonus, Contact HR for details ** As a Customer Service Representative at the Exchange, your primary role will be to assist our service members in acquiring the uniforms they require. Attention to detail and the ability to learn quickly are essential for this position. Your expertise will empower customers to shop...