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Customer Experience Team Lead

2 months ago

Nellis Air Force Base, Nevada, United States Army & Air Force Exchange Service Full time
Supervisor in Softlines

We are seeking a highly skilled and experienced Supervisor in Softlines to lead a team of passionate and knowledgeable Customer Experience Associates at the Army & Air Force Exchange Service. As a Supervisor in Softlines, you will be responsible for delivering exceptional customer service and exceeding customer expectations by focusing on extraordinary customer experiences.

Key Responsibilities:
  • Lead a team of Customer Experience Associates to deliver exceptional customer service and drive sales growth.
  • Develop and implement customer experience strategies to drive sales and customer loyalty, ensuring a seamless and engaging experience for our customers.
  • Collaborate with cross-functional teams, including sales, marketing, and operations, to achieve business objectives and drive revenue growth.
  • Recruit, train, and develop a high-performing team through coaching, training, and performance management, ensuring a strong and motivated team that delivers exceptional results.
About Our Company:

The Army & Air Force Exchange Service is a leading retailer dedicated to providing an exceptional customer experience. Our team is passionate about delivering outstanding service and creating a welcoming environment for our customers.

What We Offer:
  • A competitive salary and benefits package, including a comprehensive health insurance plan and a 401(k) matching program.
  • Opportunities for career growth and professional development, including training and education programs to help you advance in your career.
  • A dynamic and supportive work environment that fosters collaboration and teamwork.
  • A discount on our products and services, allowing you to enjoy the benefits of working with us.