![Russell Tobin](https://media.trabajo.org/img/noimg.jpg)
Bilingual Call Center Representative
3 weeks ago
Job Title: Call Center Representative
Location: East Syracuse, NY 13057
Pay Rate: $17-18/hour on W2
Job Type: Contract role
Shift: Monday to Friday, 8am - 5pm
Job Description:
Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies Take the extra mile to engage customers.
What we help them with:
Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer.
Our number one goal is to get the homeowner connected with the dealer.
Provide customers with warranty information.
Product comparison
Dealer referrals to distributors
Function as a switchboard for the company- we use a database to help us refer customers to the appropriate department.
Customer complaints are triggered by Tier 1 and transferred to the Tier 2 representatives.
Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.
Education and Requirements:
HS Diploma/GED
Microsoft Office proficient
Type 35-45 words per minute
Excellent verbal and written communication skills
“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.-
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