End User Support Specialist

3 weeks ago

Burlington, United States eJAmerica Full time
Job DescriptionJob Description

Job Description EUC H&F Concierge Engineer (Burlington VT)

 

  • 3-4 years of experience in EUC H&F Support.  (End User Compute – Deskside Support)
  • Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.
  • Good customer handling skill and prior experience in Concierge (VIP Users) support
  • Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
  • Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
  • SCCM client end installation & troubleshooting knowledge
  • Basic knowledge of Networking and Active Directory 
  • Must have right attitude and customer centric approach.
  • Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
  • 100% onsite - Working from our client office-  Burlington VT+
Company DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.

Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.

We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.

In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data more effectively, allows to streamline business processes, including quoting, planning, manufacturing, services, sales and marketing. It also includes activities like stock control, order tracking, customer service, finance and staff. The returns on investment (ROI) are achieved when the implementation procedures are followed properly, process have been streamlined, and all staff have been trained in the new system.Company DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r
\r
Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r
\r
We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r
\r
In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data more effectively, allows to streamline business processes, including quoting, planning, manufacturing, services, sales and marketing. It also includes activities like stock control, order tracking, customer service, finance and staff. The returns on investment (ROI) are achieved when the implementation procedures are followed properly, process have been streamlined, and all staff have been trained in the new system.

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