Cust Support Specialist

3 weeks ago

Burlington, United States Two Rivers Bank and Trust Full time

** Cust Support Specialist**

**Job Category****:** OPERATIONS **Requisition Number****:** CUSTS01136 Showing 1 location **Job Details**

**Description**

**Perform daily duties related to bank operations as assigned.**

**Answering incoming phone calls while logged into phone system.**

**Completing tickets through CSC ticket system in a timely fashion.**

**Working knowledge of CSI core systems, online banking admin, and bank deposit products and services.**

**Fraud detection and analysis (ACH, Check, Card, ATM, Kiting).**

**Deposit Platform, Reg CC (holds), perform daily duties related to bank operations as assigned, including back-up support.**

**Deposit File maintenance New Accounts (CIP, IA Deposit Laws, Policy/Procedures etc.).**

**General Bookkeeping (NSF, Stop Pays etc.).**

**Scanning & Scanning Checkback.**

**IRA/HSAs.**

**End of year Tax Reporting.**

**Teller System and Teller GL balancing.**

**Back -up support for other Customer Support and Operations personnel as needed.**

**POSITION QUALIFICATIONS**

**Required Education:**

**High School diploma or GED preferred.**

**Required Work Experience:**

**Minimum 2 years retail or operations experience within a financial institution.**

**General or advanced knowledge of:**

**Federal and state consumer compliance and BSA/AML regulations**

**Banks core systems**

**Banks retail and commercial deposit products and services**

**General or advanced knowledge of IRAs and HSAs is helpful.**

**Technology Skills:**

**Advanced PC skills with experience in MS Office products including Word and Excel.**

**Required Skills or traits for the position:**

**Well-developed analysis and analytical skills.**

**Excellent verbal and written communication skills.**

**Exceptional customer service skills**

**Good organization and time management skills**

**Attention to detail**

**Ability to handle pressure and ability to multitask.**

**Ability to work independently with minimum direction/supervision.**

**Ability to work in a team environment.**

**Specialized Training/Certifications:**

**Licensing/certification is not required for the position.**

**Additional Position Requirements:**

**Ability to learn, follow and maintain company-provided ongoing education concerning various compliance requirements.**

**Willingness to travel to various training venues.**

**POSITION COMPETENCIES**

**Described below are the primary competencies associated with this position.**

**Customer Focus**

Builds effective relationships, identifies customer expectations, sees issues from their point of view; offers practical recommendations.

**Informing**

Communicates information in a clear manner by sharing appropriate amount of and content of information. Chooses appropriate medium.

**Detail Oriented**

Completes tasks in an organized, methodical manner with great attention to detail and accuracy.

**Listening/Reading**

Gives attention to speaker/chat customer, showing interest, and responds with information or questions, as appropriate.

**Technical Skills**

Demonstrates the knowledge and abilities necessary to perform required job elements to established standards. Remains current regarding developments and trends in areas of expertise.

**Trust and Respect**

Offers respect to all in the work environment, adheres to high personal standards of acceptance, reliability, openness, and consistency of action with words.

**Process Management**

Uses the necessary/established steps to successful execution of tasks; looks for process improvement opportunities.

**Skills**

**Preferred**

**Time Management** *Advanced* **MS Office** *Advanced* **Exceptional Customer Service Skills** *Advanced* **Confidentiality** *Advanced* **Attention to Detail** *Advanced* **Education**

**Preferred**

High School or better.

**Experience**

**Preferred**

**2 years:** Retail experience with a financial institution

**2 years:** Operations with a financial institution

**2 years:** Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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