Jr Customer Technical Software Support

3 weeks ago

Irvine, United States TCWGlobal Full time
Job DescriptionJob Description

Jr Customer Technical Software Support (Call Center) Remote

Remote (Must work PST)

$22-$38hr ( *Pay depends on experience and location)

6 months (Excellent potential for extension or permanent)

Full-time, M-F 8am- 5pm PST ( Must work PST)




**We are currently reviewing candidates with2-10yrs experience customer support of Technical Software within Customer service/Call Center setting. Requires experience with


**Must have experience with SQL Server, TCP-IP connections and Salesforce.



Our client is a global team of innovators, leaders, creators, builders, and problem solvers. They develop state-of-the-art instruments and reagents for life science research laboratories and healthcare facilities all over the world. Together they are helping people everywhere live longer, healthier lives In this job, you will perform various physical tasks involved in the shipping, receiving, and warehousing of materials, parts, supplies and equipment.

Your day would primarily consist of handling inbound customer calls related to our Unity Software Suite and working with the customers to resolve their software issues. Each customer call is documented in our CRM database, Salesforce, and cases are managed there to completion. You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions as needed. In addition to working with a solid team of Technical Support Representatives, you would also have the opportunity to be on the forefront of new product offerings in the ever-changing world of laboratory healthcare.



How You'll Make An Impact:

  • Assist laboratories in using Unity software in order to provide the best care possible to their patients.
  • Take ownership of the customer relationship and work with them to resolve the software issues.
  • Learn and master our software product offerings and how they can benefit our customers.



What You Bring:

  • 2-10 yrs experience in Technical/Software support within customer service call center setting.
  • Must have experience in supporting customers software issues in a call center setting
  • Requires excellent experience in customer service
  • Experience with SQL Server and TCP-IP Connections.
  • Knowledge of CRM Salesforce, preferably Salesforce Lightning
  • Must have a desire to help people, solve problems, and learn something new every day.
  • Excellent customer service to resolve software issues
  • Bonus: Some knowledge of Quality control (QC) principles and data base management software helpful.
  • Bonus: Experience working for laboratory, life sciences, biotech or medical industry helpful



Please send your resume. Thank you



TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

  • Jr Technical HealthCare Software Support

    2 weeks ago

    Irvine, United States TCWGlobal Full time

    Jr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST) **We are currently reviewing candidates with 2-10yrs experience customer support of Technical Software within a call...

  • Jr Technical HealthCare Software Support

    2 weeks ago

    Irvine, United States TCWGlobal Full time

    Job DescriptionJob DescriptionJr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST)**We are currently reviewing candidates with2-10yrs experience customer support of Technical...

  • Software Support and Customer Training Specialist

    6 days ago

    Irvine, United States eTurns, Inc. Full time

    Job DescriptionJob DescriptioneTurns TrackStock Technical Software Support/Customer Success SpecialistThe eTurns TrackStock Customer Success Specialist is primarily responsible for resolving/coordinating technical support request questions and issues submitted by customers via phone and email about our software. They are also responsible for completing...

  • Jr Level Marketing Specialist

    4 days ago

    Irvine, United States Eclipse California Full time

    Our ever-evolving team will be adding a fresh and innovative Jr Level Marketing Specialist to our Management Department. The Jr Level Marketing Specialist that we select to join us will gain a full understanding of every department within our firm with the help of intensive training provided by our management staff. As a Jr Level Marketing Specialist, you...

  • Jr Level Marketing Specialist

    6 days ago

    Irvine, United States Eclipse California Full time

    Our ever-evolving team will be adding a fresh and innovative Jr Level Marketing Specialist to our Management Department. The Jr Level Marketing Specialist that we select to join us will gain a full understanding of every department within our firm with the help of intensive training provided by our management staff. As a Jr Level Marketing Specialist, you...

  • Jr Level Marketing Specialist

    2 weeks ago

    Irvine, United States Eclipse California Full time

    Our ever-evolving team will be adding a fresh and innovative Jr Level Marketing Specialist to our Management Department. The Jr Level Marketing Specialist that we select to join us will gain a full understanding of every department within our firm with the help of intensive training provided by our management staff. As a Jr Level Marketing Specialist, you...

  • Technical Services Support

    2 days ago

    Irvine, United States Hytera US Inc Full time

    **Tech Services Support Job Description (Temp-to-hire)** **Overview**: As a PoC Specialist, you will be providing technical support, repair assistance and exceptional service to internal as well as external customers for our push-to-talk over cellular (PoC) devices. You will also collaborate with the Service Team to ensure smooth operations and exceed...

  • Customer Support Engineer

    2 weeks ago

    Irvine, United States Appriss Retail Full time

    Support Engineer Overview The Support Engineer will investigate and respond to application and data issues while minimizing the impact on customer service. They are responsible for following processes and procedures to escalate issues as needed and will work cross-functionally with engineering, data operations, account managers, and customers to resolve...

  • Technical Services Support

    9 hours ago

    Irvine, United States Hytera US Inc Full time

    Job DescriptionJob DescriptionTech Services Support Job Description (Temp-to-hire)Overview:As a PoC Specialist, you will be providing technical support, repair assistance and exceptional service to internal as well as external customers for our push-to-talk over cellular (PoC) devices . You will also collaborate with the Service Team to ensure smooth...

  • Technical Support Specialist

    7 days ago

    Irvine, United States Volvo Cars Full time

    **Let's create change together.** Nothing beats being part of positive change. We’re on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you in filter2 Technical Support Specialist Irvine, CA **Volvo...

  • Customer Support Technician I

    4 days ago

    Irvine, United States Planet DDS Full time

    Job DescriptionJob DescriptionPlanet DDS is a dynamic and rapidly growing dental software company, serving over 13,000 practices across the United States with over 118,000 users. The company delivers a complete platform of cloud-based SaaS solutions for dental practices, including Denticon Practice Management, Apteryx Imaging, Cloud 9 Ortho Practice...

  • Technical Support Engineer II

    5 days ago

    Irvine, California, United States ANSYS Full time

    Requisition #:14275Our Mission: Powering Innovation That Drives Human AdvancementWhen visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive...

  • Technical Support Representative

    12 hours ago

    Irvine, United States Dentalaire Products Full time

    Technical Support Representative Overview Technical Support Job **Responsibilities**: - Provide our customers with notification, installation, training and support for our specific systems used for veterinary dental radiography - Able to demonstrate leadership skills and take ownership - Ability to document knowledge in the form of knowledge base...

  • Senior Technical Customer Care Associate

    1 month ago

    Irvine, United States Moen Incorporated Full time

    **Senior Technical Customer Care Associate** * 3 Parker, Irvine, CA 92618, USA * Full-time * Department: Customer Service **Job Description** Our Senior Technical Customer Service Associates work diligently to ensure that our customers receive efficient, top quality service that is reflective of our luxury brands. Our team members provide a customer...

  • Customer Experience Associate

    1 week ago

    Irvine, United States ArborNote Software Full time

    **INDUSTRY LEADER IN BUSINESS MANAGEMENT SOFTWARE FOR THE GREEN INDUSTRY IS LOOKING FOR AN AMAZING, PART-TIME CUSTOMER EXPERIENCE SPECIALIST** You may be reading this because you are looking for an opportunity to thrive in an environment where Customer Experience is #1. You’ve always wanted to join a great team of people and contribute. A team that drives...

  • Technical Support Technician

    1 month ago

    Irvine, United States Fisher & Phillips LLP Full time

    **Technical Support Technician** At Fisher Phillips, we know exceptional talent is the key to our success to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your professional...

  • Junior Software Test Engineer

    2 weeks ago

    Irvine, United States Insight Global Full time

    *Insight Global is hiring on behalf of one of our largest clients within the Aerospace/Aviation industry!***This role is fully onsite, Monday-Friday, in Irvine, CA. Candidates must be local and comfortable working onsite!**Job Description:Title: Junior Software Test EngineerDuration: 12-month contractType: Fully onsite; 5 days/week Mon-FriDesired Skills and...

  • Technical Support Engineer II

    4 days ago

    Irvine, United States ANSYS Full time

    Requisition #:14275 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Jr Marketing Assistant

    4 days ago

    Irvine, United States Fair Trade Real Estate Full time

    Fair Trade Real Estate is a brokerage that specializes in the acquisition of distressed properties. Our properties are off market and we sell them exclusively to our network of investors. Our buyers purchase with cash or hard money which allows our transactions to close within 10 days or less.Fair Trade Real Estate is for a dynamic Jr Marketing Assistant to...

  • Jr Marketing Assistant

    2 days ago

    Irvine, United States Fair Trade Real Estate Full time

    Fair Trade Real Estate is a brokerage that specializes in the acquisition of distressed properties. Our properties are off market and we sell them exclusively to our network of investors. Our buyers purchase with cash or hard money which allows our transactions to close within 10 days or less. Fair Trade Real Estate is for a dynamic Jr Marketing Assistant to...