Customer Support Engineer

2 weeks ago

Irvine, United States Appriss Retail Full time

Support Engineer

Overview

The Support Engineer will investigate and respond to application and data issues while minimizing the impact on customer service. They are responsible for following processes and procedures to escalate issues as needed and will work cross-functionally with engineering, data operations, account managers, and customers to resolve issues promptly.Implementation of strong interpersonal skills and technical product knowledge is critical to responding to daily customer-centric activities.

Responsibilities

Perform all responsibilities of Level 2 Support Analyst. Run SQL queries on backend application tools and troubleshoot issues reported by customers. Possess expertise in certain applications and is the go-to person for all issues and questions related to that product. Work cross-functionally with technical and non-technical teams to communicate, diagnose, and make recommendations for resolution. Have a creative mindset and insert ideas, where applicable, to make applications/systems better. Provide knowledge and expertise to facilitate customer data analytics. Identify root cause of issues and apply expert knowledge to minimize reoccurrence and frequency across customer base.

Qualifications

Computer Sciences or related technical degree and/or 4+ years’ equivalent experience in Retail Software support. Experience with Loss Prevention/Exception Based Reporting (EBR), Return Authorization, and other retail software. Good understanding of SQL Server, AWS, Azure, Windows Server, Database management. Working knowledge of SSO, SAML, LDAP, Active Directory. Familiarity with web software development concepts, such as HTML, Javascript, CSS to identify coding issues in webpages and error logging. Working knowledge of Jira ticketing system and Confluence. Excellent communication skills with the ability to clearly describe processes to a technical and non-technical audience. Able to effectively balance multiple priorities and stay organized. Excellent interpersonal skills with a passion for helping people.

Preferred Qualifications

Familiarity with Visual Basic.

Other Information

Reports to: Customer Support Manager

Supervisory Duties: None

Location: Remote

Classification: Full-time, hourly

Benefits

Appriss Retail offers competitive benefits including medical, dental, and vision coverage. We offer an immediate vesting 401(k) plan with employer matching, generous paid time off for employees, and well-being support including gym reimbursements, a subscription to Calm – Meditation and Sleep app, and paid leave for new parents and family care. As a hybrid global community, we also offer a remote work-first environment to eligible employees empowering our people to work wherever suits their lifestyle. #J-18808-Ljbffr

  • Customer Support Engineer

    2 weeks ago

    Irvine, United States Pacer Staffing Full time

    Job Title: Customer Support Engineer Location: Irvine, CA, 92618 Duration: 12 Months Pay rate: $67.00/Hr. - $71.00/Hr. On W2 What We Are Looking For Looking for any candidate with electro-hydraulic servo valve experience or aerospace experience in Georgia close to Dublin (Macon, Savannah, or Atlanta) Note THIS IS NOT A REMOTE POSITION - The person will have...

  • Cloud Support Engineer

    1 month ago

    Irvine, United States Stealth Startup Full time

    The Lead Cloud Support Engineer manages and guides a team of Cloud Support Engineers. You will oversee ticket flow within our system, handle ticket assignments and workloads, and serve as an internal escalation point. The Lead CSE is a Microsoft 365 expert and possesses some knowledge of core Microsoft Azure services.You will also have a strong understanding...

  • Cloud Support Engineer

    1 month ago

    Irvine, United States Stealth Startup Full time

    The Lead Cloud Support Engineer manages and guides a team of Cloud Support Engineers. You will oversee ticket flow within our system, handle ticket assignments and workloads, and serve as an internal escalation point. The Lead CSE is a Microsoft 365 expert and possesses some knowledge of core Microsoft Azure services.You will also have a strong understanding...

  • Cloud Support Engineer

    1 month ago

    Irvine, United States Stealth Startup Full time

    The Lead Cloud Support Engineer manages and guides a team of Cloud Support Engineers. You will oversee ticket flow within our system, handle ticket assignments and workloads, and serve as an internal escalation point. The Lead CSE is a Microsoft 365 expert and possesses some knowledge of core Microsoft Azure services.You will also have a strong understanding...

  • Cloud Support Engineer

    3 days ago

    Irvine, United States Stealth Startup Full time

    You will oversee ticket flow within our system, handle ticket assignments and workloads, and serve as an internal escalation point. The Lead CSE is a Microsoft 365 expert and possesses some knowledge of core Microsoft Azure services.You will also have a strong understanding of the Microsoft Premier Support for Partners program and the Microsoft Partner...

  • Cloud Support Engineer

    2 days ago

    Irvine, United States Stealth Startup Full time

    You will oversee ticket flow within our system, handle ticket assignments and workloads, and serve as an internal escalation point. The Lead CSE is a Microsoft 365 expert and possesses some knowledge of core Microsoft Azure services.You will also have a strong understanding of the Microsoft Premier Support for Partners program and the Microsoft Partner...

  • Cloud Support Engineer

    6 days ago

    Irvine, United States Trusted Tech Team Full time

    Who we are:Trusted Tech Team is a leading Microsoft Cloud Solutions Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Professional and Security Services for medium and enterprise-sized businesses.Their robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions...

  • Technical Support Engineer II

    6 days ago

    Irvine, California, United States ANSYS Full time

    Requisition #:14275Our Mission: Powering Innovation That Drives Human AdvancementWhen visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive...

  • ? Customer Support Coordinator ?

    3 days ago

    Irvine, United States Workingus Full time

    **Persoan Link LLC.** Job Type: Full-Time / Part-Time Summary Customer Support Coordinator will support companys customer service activities by oversee and assist customer support agents, resolving customer questions or complaints, and work with Customer Support Team Manager to help develop training plans and support procedures to enhance productivity and...

  • Customer Support Manager

    1 week ago

    Irvine, United States Qcells Full time

    **Responsibilties**: - ** Leadership and Team Management**: - Direct and develop a team of Post PTO Customer Support Specialists. - Foster a collaborative and high-performing team environment. - Conduct regular performance reviews and provide ongoing coaching and training. - ** System Performance and Case Management**: - Oversee the verification of system...

  • Technical Support Engineer II

    5 days ago

    Irvine, United States ANSYS Full time

    Requisition #:14275 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Customer Support Technician I

    5 days ago

    Irvine, United States Planet DDS Full time

    Job DescriptionJob DescriptionPlanet DDS is a dynamic and rapidly growing dental software company, serving over 13,000 practices across the United States with over 118,000 users. The company delivers a complete platform of cloud-based SaaS solutions for dental practices, including Denticon Practice Management, Apteryx Imaging, Cloud 9 Ortho Practice...

  • Software Support and Customer Training Specialist

    7 days ago

    Irvine, United States eTurns, Inc. Full time

    Job DescriptionJob DescriptioneTurns TrackStock Technical Software Support/Customer Success SpecialistThe eTurns TrackStock Customer Success Specialist is primarily responsible for resolving/coordinating technical support request questions and issues submitted by customers via phone and email about our software. They are also responsible for completing...

  • Customer Success Manager

    2 weeks ago

    Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Customer Success Manager

    2 weeks ago

    Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Customer Success Manager

    4 weeks ago

    Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...

  • Customer Service And Sales Support Representative

    3 weeks ago

    Irvine, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...

  • Technical Support Representative

    2 days ago

    Irvine, United States Dentalaire Products Full time

    Technical Support Representative Overview Technical Support Job **Responsibilities**: - Provide our customers with notification, installation, training and support for our specific systems used for veterinary dental radiography - Able to demonstrate leadership skills and take ownership - Ability to document knowledge in the form of knowledge base...

  • Integrated Logistics Support Engineer

    2 weeks ago

    Irvine, United States Cynet Systems Full time

    Job Description: Pay Range $45hr - $50hr Degree (B.A.) from four-year college or university, and/or a minimum of five years related experience and/or training with an aerospace-related company. Prior experience shall include NPI Processing, driving requirements thru development phases, all validated prior to production release. Minimum of 5 Years...

  • Integrated Logistics Support Engineer

    2 weeks ago

    Irvine, United States Cynet Systems Full time

    Job Description: Pay Range $45hr - $50hr Degree (B.A.) from four-year college or university, and/or a minimum of five years related experience and/or training with an aerospace-related company. Prior experience shall include NPI Processing, driving requirements thru development phases, all validated prior to production release. Minimum of 5 Years'...