Front Desk Associate

4 weeks ago


Ridgeland, United States Club4 Fitness Part time $10 - $13
Job DescriptionJob Description

Reports to: General Manager

Front Desk:

Job Summary

The Front Desk and Kid Care Associates will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join during the first few staffed hours of CLUB4 Fitness facilities during the week or are tasked with playing with and entertaining members' children while they work out at the CLUB facility.

Responsibilities of Front Desk Associate

FRONT DESK Associate (Schedules may vary as staffing needs change)

1. Greet members, prospective members, and guests, providing exceptional customer service.

2. Handle all front desk related activities including:

3. Answer phones in a friendly manner and assist callers with a variety of questions.

4. Check members into the PEAK/ABC IGNITE purchasing system.

5. Assist with the new membership signing-up process.

6. Take prospective members on tours of the Club facility.

7. Update member account information, as needed.

8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.

9. Assist in maintaining the neatness and cleanliness of the Club.

10. Complete daily Club cleaning assignments.

Qualifications/Requirements

1.  Customer service background preferred.

2.  Basic computer proficiency.

3.  A passion for fitness and health.

4.  Upbeat and positive attitude

5.  Punctuality and reliability is an absolute must

6.  Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

7.  Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.

8.  Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.

9.  High School diploma/GED equivalent required.

10. CPR / AED certification preferrred.

11.  Must be 16 years of age or older.

 

Physical Demands

1.  Continual standing and walking during shift.

2.  Continual talking in person or on the phone during shift.

3.  Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.

4.  Must be able to occasionally lift up to 50 lbs.

5.  Regular exposure to certain chemicals related to cleaning products.

Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.
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