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CSC Help Desk Analyst
4 months ago
Must possess a good work ethic, positive attitude, teamwork, strong customer service skills, and excellent communication skills. Must possess good analytical and problem-resolution skills while maintaining strong attention to details. Must be able to respond quickly in a fast-pace environment by utilizing multi-tasking skills; ability to adjust to constant changes in the IT field by keeping current on new technology, operating systems and software programs.
(Shifts and Hours may vary, Monday- Friday)
- Respond to Help Desk support request calls. Refer problems to other personnel as appropriate.
- Troubleshoot hardware and software problems as front line support.
- May assist in administrative functions of department such as invoice preparation and maintenance. Monitor
Help Desk software and assign problems and/or projects according to protocol assignment procedures. - May assist in other administrative functions and on special projects within department when and where
requested. - Two-year degree from an accredited institution, with specialization in Computer Science, Management Information Systems, Insurance, or a related area; or an equivalent combination of education, training, and experience.
- Comp TIA A+ certification a plus, but not required.
- Experience using technical software products for Helpdesk functions would be helpful such as Microsoft Office, VNC, and software applications.
- Experience trouble-shooting common hardware problems related to workstations, printers, scanners, connectivity issues, etc.
