Field Supervisor
3 weeks ago
Title: Field Manager
Description:
The Field Manager is responsible for leading all field operations, staffing, supervision, tools, technology, and methods. They are the delivery process owners, and facilitate transitions from sales to job start-up, set policy and standards for the project planning, assign and assemble project leaders and their teams, set and check quality expectations, and control and account for all field assets, and serve as a point of escalation for customers.
Responsibilities:
· Lead all field operations and delivery of customer services in accordance the requirements, scope of work, and internal performance targets
· Lead by example while mentoring and supervising field and project managers and technicians
· Facilitate sales-to-field transition and on-boarding to ensure project teams are ready and equipped to deliver
· Accompany project teams to kick-off meetings with customers and site surveys prior to job start
· Set, maintain and promote quality standards and periodically spot check high value projects
· Control and account for all field assets
· Serve as escalation point for customers
Technical Requirements:
· OSHA Supervisor Site Safety Training Card (62-hour training)
· 3 years of hands-on experience leading large, complex commercial and residential low voltage/home automation on-site field service projects on-site.
· 2 years of field project manager and technician supervisory experience
· 2 years hands-on experience installing CCTV, Card access, Home automation, and/or Telephone systems
· Proficiency in Google Workspace productivity applications, Procore, Autodesk, and Zuper or equivalent field service management systems
· Ability to lead, train, delegate, and correct field managers and technicians
Desired Character Traits:
· Motivation: Highly driven and enthusiastic about work.
· Open to learning and adapting to new methodologies.
· Personality: Exhibits a pleasant, respectful, and engaging personality.
· Attention to Detail: exhibits meticulous and thorough approach to tasks.
· Communication Skills: proficiency in English, both written and verbal.
· Follow-Through: consistently and reliably completes tasks and projects.
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