Customer Service Manager

4 weeks ago


Ellington, United States Complete Staffing Solutions, Inc. Full time $55,000 - $60,000
Job DescriptionJob Description

Responsibilities
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Develop, modify and use service procedures, policies and standards using the Company’s CMMS system

• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer care representatives and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control subcontractor resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities Requirements and skills
• Proven working experience as a Customer Service Manager

 


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