Client Services Coordinator

2 weeks ago


Ellington, Missouri, United States Advantage Home Care Full time

Compensation: Starting pay rate between $15 and $16 per hour.

We are seeking proactive and organized individuals who thrive in a dynamic and fast-paced setting. Ideal candidates will be team-oriented with a strong desire to acquire new skills in a customer-focused environment. Proficiency in computer operations is essential.

Employee Benefits:

  • Earned Time Off
  • Medical, Dental, and Life Insurance
  • Weekly Paychecks
  • Competitive Salary
  • Engaging and Family-Friendly Work Atmosphere
  • Performance-Based Bonuses
  • Opportunities for Career Advancement
Position Overview:

Work Schedule:
  • 8-hour shifts
Supplemental Compensation:
  • Bonus pay
Key Responsibilities:
  • Possess a valid, state-issued driver's license.
  • Maintain a positive attitude and foster strong relationships with clients, colleagues, and community partners involved in home care services.
  • Deliver outstanding customer service to clients and field personnel, addressing inquiries promptly.
  • Stay informed about state, federal, and organizational regulations.
  • Communicate effectively with branch and corporate staff.
  • Engage with job applicants and facilitate the onboarding process efficiently.
  • Conduct new hire training sessions in-office and coordinate necessary on-the-job training, including annual in-service training for field staff.
  • Reach out to new client referrals and existing clients regularly to manage the initiation or continuation of care.
  • Collaborate with the service coordinator to ensure ongoing staffing requirements are met.
  • Oversee the collection of documentation from field staff, ensuring accuracy before submission to relevant departments.
  • Maintain comprehensive employee and client medical records (both electronic and paper), ensuring files are organized and up-to-date.
  • Order necessary office supplies for the branch.
  • Report issues and concerns to the branch manager.
  • Ensure confidentiality of all private business and protected health information.
  • Participate in special projects as assigned by management.
  • Attend state-mandated in-service training and meetings as directed by management.
  • Perform additional duties as required by management.
Qualifications:
  • High school diploma or GED required.
  • A minimum of 2 years of office experience is preferred.


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