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Bilingual Customer Service Representative

2 months ago

Boca Raton, United States Direct Talent Solutions Full time
Job DescriptionJob Description

Position: Bilingual Customer Service Representative (Case Management Department)

Location: Boca Raton, FL
Hours: Full Time, Monday to Friday, 8 am to 5 pm
Salary: $16/hr + Benefits

Position Summary:

We are looking for a Bilingual Customer Service Representative fluent in English and Spanish to join our Case Management Department. You will engage directly with clients, third parties, providers, and insurance companies. This role requires proficiency in computer use, general office tasks, and strong verbal and written communication skills.

Key Responsibilities:

  • Perform data entry duties
  • Gather information and documents from clients and other sources
  • Handle incoming calls and communications with clients and third parties
  • Organize and maintain electronic case files
  • Assist the Case Manager Supervisor as needed

Qualifications:

  • Full-time availability, 8:00 am to 5:00 pm, Monday to Friday
  • Clear and effective phone communication skills
  • Strong customer service abilities
  • Proficiency in Microsoft Office Suite
  • Capacity to manage a heavy workload in a fast-paced environment
  • Effective communication with clients and coworkers
  • Excellent organizational skills, multitasking, and prioritization
  • Team-oriented mindset

Benefits:

  • 401k Match
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Paid Time Off and Holidays
  • Vacation Days
  • Training and Development Opportunities

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