Video Support Specialist
2 weeks ago
GoAhead Solutions has a great opportunity in London, OH for a Video Support Specialist. This would be a Nine month contract to start out with extension. This position is remote, but would need to come in for training onsite in London, OH two days a week for the first couple of weeks.
Job Description:
Video Support Specialist with preferred experience with Polycom RMX, Resource Manager, and endpoints along with Microsoft Office 365, and can work successfully across multiple teams with professional written and oral communication.
Key Skills:
-Process and schedule for videoconference requests and manage other issues via tele phone and email. Last year we scheduled over 12,000 conferences.
-Utilize MicrosoftO365
-Assist with day-to-day management of videoconferencing operations for our multisite video conferencing network
-Use professional written and oral communication.
-Work successfully across multiple teams.
-Provide analytical and troubleshooting support for video endpoints and fiber networks.
-Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences.
-Prefer experience with Polycom and Cisco infrastructure and endpoints.
-Provide limited audio/video support for management off-site activities.
-Maintain strict confidentiality for all videoconferencing activities.
-Report operational and technical issues to managers.
Education:
Preferred Education:4-year college degree(Must have)
Years of Relevant Experience: 2 years
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