Subaru Service Advisor

4 weeks ago


Lumberton, United States Miller Transportation Group Full time
Job DescriptionJob Description

Miller Subaru is looking for a Service Advisor to join our family-owned automotive dealership that has been serving our neighbors and community for over 100 years. We are looking for a highly motivated growth-driven individual to join our team. This is an excellent opportunity for the right candidate and includes opportunity for growth and long term success.

Service Advisor Responsibilities:

  • Greet service customers promptly in a professional and courteous manner
  • Inspect vehicles at check in and refer to service history to accurately identify and verify customer’s service needs
  • Promote the sales of appropriate services parts and accessories by thoroughly understanding the product and associated service requirements
  • Provide accurate cost and time of completion estimates for the services recommended communicate and get proper authorization from customers
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate promised time of delivery or recommended services
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
  • Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer
  • Meet requirements of the state and federal law for automobile repair and consumer protection

Requirements

  • Two or more years of previous experience as a service advisor
  • High school diploma or equivalent
  • Valid driver license
  • Ability to work well in a process driven environment
  • Outstanding communication skills in both verbal and written
  • Ability to work Monday-Friday 7:30am-6:00pm and some Saturdays required

Benefits

  • Competitive compensation: $70,000+ per year
  • Paid Vacation and Holidays
  • Comprehensive medical vision and dental insurance with HRA HSA and FSA options
  • 401(k) with a company provided match
  • Company-paid life insurance
  • Employee Discounts and an Employee Assistance Program


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