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Hotel Operations Manager

4 months ago

Newport, United States VIP Hospitality Group LLC Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

VIP Hospitality Group is looking for a hotel operations manager to join our team. VIP is a dedicated group of people continuously improving our hotel environments, amenities, and service. We are constantly looking for efficiency, ways to be proactive, and the best new way to operate or lead our hotel teams. We encourage the team to step into their roles, speak up about issues, and help us reinvent hospitality repeatedly.

We do this with our core values guiding our decision-making. We value Vision, Integrity, Passion, and Humility among our team.

A hotel operations manager's responsibilities will include overseeing a hotel's day-to-day operations to ensure a seamless guest experience. Duties will include but not be limited to:

  • Staff Management: training and development of employees, scheduling, evaluations, and employee relations.
  • Customer Service: handling complaints, monitoring and analyzing guest satisfaction surveys, implementing improvements, and helping the team capitalize on the hotel's amenities.
  • Budget Management: Maintaining the hotel's budget and payroll, controlling expenses, maximizing revenue, and knowing when to cut a team member or bring on an extra.
  • Quality Standards: Ensuring rooms are up to standard and quality standards are met.
  • Operational policies: Developing and implementing policies and procedures to enhance efficiency and service quality
  • Department collaboration: Working with other department heads, such as housekeeping, FNB, and maintenance to optimize property workflow.
This individual will have proven leadership skills in the industry, having developed a career in hotels. Attention to detail, excellent customer service skills, decision-making abilities, and problem-solving aptitude are a must for this person to be successful.

Qualifications/Requirements:
  • 2 - 3 years in a hotel leadership role, including front desk manager, assistant general manager, and head of housekeeping.
  • Passion for customer service and hospitality
  • Able to work weekends, holidays, and evenings
  • Experience developing and implementing policy changes