Hotel/Events Sales Coordinator

1 month ago

San Jose, United States SlingShot Connections Full time
Job DescriptionJob Description

Essential Duties and Responsibilities:

  • To assist in the overall efficient operation of the Sales & Catering Department.

  • Responsible for the efficient and professional coordination of any assigned banquet, meeting, or reception.

  • Prepares all event documentation and coordinates with sales, hotel departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases.

  • Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

  • Acts as a liaison between field salesperson and customer throughout the event process. Makes presence known to the customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.

  • Proactively identifies operational challenges associated with his/her event and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.

  • Manages banquet and meeting space for assigned groups.

  • Advises sales staff as to the ability to accommodate client demands including phone requirements, fit of available space, and materials such as booths. Assist sales staff in promoting the hotel, developing leads, and securing re-bookings.

  • Accesses and inputs data into a computer system to generate account history reports.

  • Complies with attendance rules and is available to work on a regular basis.

  • Performs any other job-related duties as assigned.

 

Minimum Qualifications and Experience:

  • Must have the ability to communicate in English.

  • Self-starting personality with an even disposition.

  • Maintain a professional appearance and manner at all times.

  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

  • Ability to effectively deal with internal and external customers.

  • Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without error.

  • Ability to communicate effectively both verbally and in writing in order to interact with vendors and department heads.

  • Hotel reservations & Sales and Catering software program knowledge is helpful.

  • It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

  • In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.

  • You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

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