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Optometry Office Manager
2 months ago
About us
Acute Vision Optometry is a small business in Chino, CA 91710. We are challenging, fast-paced, customer-centric and our goal is to create memorable experiences for our patients while maintaining a team-oriented and positive work environment..
Our work environment includes:
- On-the-job training
- Lively atmosphere
Under guidance of the optometrist, the office manager will oversee the front office as well as perform activities including but not limited to:
- Day-to-day operations: Overseeing the facility's day-to-day operations, including front desk activities and patient flow
- Finances: Managing the office's budget, payroll, billing, and insurance claims
- Patient care: Supervising the patient registration process and scheduling appointments, and resolving patient complaints
- Staff: Supervising, delegating and scheduling non-clinical staff, such as receptionists, billers, and administrative assistants, and conducting interviews and hiring
- Policies and procedures: Developing and implementing office policies and procedures, and ensuring compliance with regulations such as HIPAA and OSHA
- Records: Maintaining and updating medical and staff records, ensuring accuracy and proper filing
- Supplies: Managing the inventory of medical supplies and equipment
- Customer service: Improving customer service and patient satisfaction
- Communication: Able to communicate with people with various levels of medical knowledge in both written and verbal forms.
Day-To-Day Operational Responsibilities Include:
- Answer phone calls and greet patients.
- Schedule patient examinations and monitor patient flow throughout the office, properly communicating delays.
- Perform pre-examination tests on all patients before they see the optometrist, including the administration of diagnostic tests.
- Communicating with patients, doctor, and staff respectfully.
- Educate patients on their insurance coverage and vision benefits.
- Dispense contact lenses and train patients on proper contact lens use and care.
- Obtain insurance authorizations and verification of benefit and maintain patient records.
- Process and submit medical claims/billing for a variety of vision and medical insurances.
- Perform financial transactions and accurately post charges for exam fees, co-pays, and products sold.
- Learn and understand ocular terminology and diseases.
- Keep office documentation organized and ensure equipment and office is properly maintained.
- Other medical-office related tasks.
Qualifications:
- Kind, friendly, professional and have outstanding verbal and written communication skills to provide high quality customer service/ patient care.
- Dependable, punctual, hard-working, and organized to support a busy patient schedule.
- Strong multi-tasking and time management skills.
- Strong organizational skills and attention to detail.
- Strong problem-solving skills.
- Ability to do basic math.
- Team player with good interpersonal and listening skills.
- Goal oriented with a passion for self-improvement and continuing education on optometric tasks, equipment, and procedures.
- Clerical training and experience
- Ability to communicate with people with various levels of medical knowledge in both written and verbal forms
- Diagnostic and problem-solving skills
- Computer software proficiency
Supplemental Pay:
- Base Pay
Schedule:
- 6-8 hour shift
COVID-19 considerations:
We follow CDC guidelines.
Education:
- High school or equivalent (Preferred)
- Bilingual (Spanish preferred, Chinese a plus)
Experience:
- Experience within the healthcare field required.
- Experience managing is required.
- 1+ years’ experience in optical/optometry industry preferred, but not required'
'Work Remotely
- No
