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Senior Customer Service Technician

2 months ago

Richardson, United States CornerStone Staffing Full time
Job DescriptionJob Description

CornerStone Staffing is currently recruiting for the following position:

 

Job Title: Senior Customer Service Technician

 

Location: Richardson, TX

 

Pay: $23/hr

 

Schedule: Mon - Fri 7am- 4pm

 

 

Job Duties: 

 

  • Maintaining excellent customer service.

  • Troubleshooting over the phone with customers to determine a problem/solution.

  • Maintaining the company's 7 business-day turn around goal for most repairs by quickly diagnosing equipment problems, repairing and completing transactions in a fast and efficient manner.

  • Entering repair information in our database to include parts used, labor codes and troubleshooting information, documentation of Infant Mortality Failures, etc.

  • Entering parts exchange orders, accessories orders and other sales orders as needed when working with customers and sales department.

  • Road testing of repaired units.

  • Entering call log and customer information within database system.

  • Communicating problems and issues to CSD Supervisor and CSD engineer.

  • Other duties may be assigned.

 

 

Requirements:

  • Knowledge of optics/laser technology

  • Associates degree or Technical certificate / prior experience may be considered in place of a degree

  • Knowledge of RF, analog and digital circuitry (desired but not required)

  • Knowledge of soldering techniques

  • Ability to quickly determine or analyze problem(s) and communicate to customer

  • Customer care skills, including the ability to diffuse a difficult customer situation

  • The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Employee must be able to perform duties outdoors/hazardous conditions.

 

 

Application Process Includes:

  • Drug testing

  • Background check

 

For immediate consideration, send your resume to katelynr@cornerstonestaffing.com

 

To Apply for this Job:

Click the Apply Online button, then:

  1. If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

  2. If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

#Zip #CB

Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunityCompany DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r
\r
CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity