Customer Service Representative

2 months ago


Bellmore, United States Advanced Auto Body Full time
Job DescriptionJob Description

We seek a Customer Service Representative / Administrative Assistant to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer updates inquiries and concerns
  • Check-in customers vehicles
  • Answer phones
  • Opening, Responding, and storing emails
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the services
  • Update customer promise dates and scan necessary documents

Qualifications:

  • Previous experience in customer service, sales, and/or Automotive experience is a plus
  • Ability to build rapport with clients
  • Maintain a professional experience with a friendly demeanor
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office, especially Excel and Outlook
Company DescriptionIn business for over 30 years with a reputation for quality work and excellent customer service. Continued growth is a large part of our business.Company DescriptionIn business for over 30 years with a reputation for quality work and excellent customer service. Continued growth is a large part of our business.

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