Desktop Support Technician

4 weeks ago


Worcester, United States F2Onsite Full time $23 - $26
Job DescriptionJob Description

Onsite L2 Desktop/Laptop Project Tech

  • Capable of "white-glove” customer service/care, excellent troubleshooting skills
  • Will travel (up to 50% of the time) to different sites in their respective region to:
    • Provide one-off support during project hypercare window
    • Train users on how to use the device
    • Market / champion OT PAW solution
  • Responsible for imaging/building laptops, identities based on provided build instructions and DWS processes
  • Responsible for organizing, tracking inventory of returned and new devices, and reporting metrics
  • Responsible for handling the rollout transaction with users and initial support for field workers who come onsite to drop off old device and pick up the new one
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r
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WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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