Position Overview

The Desktop Analyst will handle helpdesk calls and provide technical support needed to resolve issues and deliver resolutions for applications and hardware to all levels of the ESMA team and to our external shared service clients. The Desktop Analyst will work closely with the IT Manager and the IT team on projects and assist in implementation of new software and technology. The Desktop Analyst will support the mission of the ESMA IT team and shared services division. This position will be onsite at our Worcester, MA headquarters Monday through Friday.

Essential Functions

• Provide technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment
• Determine feasibility of repair or replacement of equipment, and act on issues as necessary
• Assist in the planning, designing, and maintenance of the IT infrastructure and application suite and implement new technologies as needed
• Manage user administration, computing environment, and security of desktop/laptops via Active Directory and other IT tools
• Provide technical IT expertise to and assist in selecting new hardware and software platforms that support ESMA’s principles, policies, and standards
• Diagnose and resolve technology related problems using documented procedures and troubleshooting tools
• Troubleshoot desktop services and systems and make recommendations for improvements
• Analyze user requirements, procedures, and problems to automate processing or to improve existing computer systems
• Responsible for managing equipment and software inventory

Other Functions

• Actively participate in team meetings
• Performs any other duties and/or tasks that may be assigned on an as needed basis

Qualifications

• Bachelor’s degree Computer Science, Management Information Systems, or equivalent work experience
• 3+ years of experience providing desktop support and working with information technologies
• Excellent written and verbal communication and organizational skills with strong attention to detail
• Proficient with Microsoft Windows, Office 365, Teams, voice over IP (VOIP), VPN, Active Directory, remote access, iOS and hardware troubleshooting
• Strong analytical skills, with a proven track record of delivery of successful solutions
• Good interpersonal, professional, relationship management, and facilitation skills
• Ability to occasionally lift, push, or pull up to 50 pounds

Preferred Qualifications

• Proficient with powershell scripting
• A+, MCSE and/or MTA (Microsoft Technology Associate) or equivalent work experience

Ready to embark on a rewarding journey with Easterseals Massachusetts? Apply now and be a part of a team that values your dedication and passion for ensuring equal opportunities for individuals with disabilities to live, learn, work, and play

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Easterseals Massachusetts is an Equal Employment Opportunity employer and welcomes all qualified applicants. We base all employment decisions on each individual’s capabilities and qualifications without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other legally protected characteristic.