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Call Center Customer Service Representative
2 months ago
Our client, a reputable health insurance company in Philadelphia, PA, is in search of multiple Call Center Customer Service Agents to join their team for a temp-to-perm opportunity
Location: remote, BUT must be commutable to office location in Philly
Pay: $18/hr
Schedule: office is open 7 days per week, 8am-8:15pm. Must be flexible for any assigned shift
As a Healthcare Customer Service Representative, you will handle benefit, eligibility, and claims inquiries via telephone, internet or written correspondence. Fundamental responsibilities of this role include, but are not limited to:
· Answer questions and resolve issues based on phone calls/letters from members, providers, and plan sponsors
· Triage work to appropriate staff/business areas as needed
· Document interactions with members, providers or etc. to track contact reasons and trending
· Ability to adhere to corporate policies/procedures; remain current on industry data
· Perform a thorough review of claims history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
· Use applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received
· Deliver world class service at all times to both internal and external customers.
HOURS: Full time
WORK SHIFT: M-F (8am – 8pm, 8 hour shift)
WORK ATTIRE: Business professional
DURATION: Temp with the possibility to go Permanent with IBC, if you are meeting attendance and performance standards/workload allows for it.
Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them outCompany DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out