Call Center Customer Service Agent
2 months ago
Department: Hype Tier
Employment Type: Full Time
Location: Philadelphia, PA
Compensation: $18.50 - $28.00 / hour
Description
Hype Tier is a dynamic and innovative social media marketing agency dedicated to elevating your online presence. With a passion for creativity and a commitment to results, we specialize in crafting data-driven strategies that resonate with your audience and drive growth.
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Customer Service Agent. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and resolving any issues they may have. With our fast-paced and dynamic environment, this position offers an exciting opportunity to enhance your communication and problem-solving skills while providing exceptional service to our valued customers.
Pay:$18.50 - $28.00 hourly
Job:Full time
On site
Key Responsibilities
- Respond to inbound customer calls and assist with inquiries, complaints, and requests in a professional and timely manner
- Provide accurate and efficient resolution to customer issues by utilizing effective problem-solving skills
- Maintain thorough and up-to-date knowledge of products, services, and company policies
- Route calls to appropriate departments or escalate cases to supervisors as needed
- Document all customer interactions and ensure accurate and detailed records are maintained
- Collaborate with other team members and departments to resolve customer issues and improve overall customer satisfaction
- Identify opportunities to upsell or cross-sell additional products and services to customers
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong customer service orientation and problem-solving abilities
- Ability to handle a high volume of inbound calls and work in a fast-paced environment
- Proficiency in using customer service software, telephony systems, and Microsoft Office Suite
- Ability to work flexible schedules, including evenings, weekends, and holidays
- Prior experience in a call center or customer service role is preferred, but not required
- Competitive salary.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for career growth and development.
- Supportive and collaborative work environment.
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