Call Center Customer Service Agent

2 months ago


Philadelphia, United States Fresh Form Draft Full time
Call Center Customer Service Agent

Department: Hype Tier

Employment Type: Full Time

Location: Philadelphia, PA

Compensation: $18.50 - $28.00 / hour

Description

Hype Tier is a dynamic and innovative social media marketing agency dedicated to elevating your online presence. With a passion for creativity and a commitment to results, we specialize in crafting data-driven strategies that resonate with your audience and drive growth.

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Customer Service Agent. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and resolving any issues they may have. With our fast-paced and dynamic environment, this position offers an exciting opportunity to enhance your communication and problem-solving skills while providing exceptional service to our valued customers.

Pay:$18.50 - $28.00 hourly

Job:Full time
On site

Key Responsibilities
  • Respond to inbound customer calls and assist with inquiries, complaints, and requests in a professional and timely manner
  • Provide accurate and efficient resolution to customer issues by utilizing effective problem-solving skills
  • Maintain thorough and up-to-date knowledge of products, services, and company policies
  • Route calls to appropriate departments or escalate cases to supervisors as needed
  • Document all customer interactions and ensure accurate and detailed records are maintained
  • Collaborate with other team members and departments to resolve customer issues and improve overall customer satisfaction
  • Identify opportunities to upsell or cross-sell additional products and services to customers
Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Strong customer service orientation and problem-solving abilities
  • Ability to handle a high volume of inbound calls and work in a fast-paced environment
  • Proficiency in using customer service software, telephony systems, and Microsoft Office Suite
  • Ability to work flexible schedules, including evenings, weekends, and holidays
  • Prior experience in a call center or customer service role is preferred, but not required
Benefits
  • Competitive salary.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for career growth and development.
  • Supportive and collaborative work environment.


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