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Call Center Representative

2 months ago

Philadelphia, United States Fresh Form Draft Full time
Call Center Representative

Application Deadline: 27 September 2024

Department: Setup Winks

Employment Type: Full Time

Location: Philadelphia, PA

Compensation: $17.75 - $26.00 / hour

Description

Job Title: Call Center Representative
Department: Customer Service
Location: Philadelphia, PA

Position Overview:
The Call Center Representative is responsible for providing exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, the ability to work in a fast-paced environment, and a commitment to providing high-quality service.

Key Responsibilities
  • Customer Interaction: Answer incoming calls and respond to customer inquiries promptly and professionally.
  • Problem Resolution: Identify customer needs, clarify information, research issues, and provide effective solutions or alternatives.
  • Product Knowledge: Maintain a thorough understanding of the company's products and services to assist customers effectively.
  • Data Entry: Accurately record customer interactions, transactions, and relevant information in the company's CRM system.
  • Follow-Up: Ensure customer issues are resolved to their satisfaction, and follow up on unresolved matters.
  • Escalation: Escalate complex issues to the appropriate department or supervisor when necessary.
  • Continuous Improvement: Participate in training sessions and team meetings to stay updated on products, services, and best practices.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional qualifications in customer service are a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using computers, including MS Office and CRM software.
  • Ability to work well under pressure and in a fast-paced environment.
Benefits
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and career growth.