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Electrical Service Technician
2 months ago
Lock Drives focuses on the development, production and sale of drive systems for greenhouse, stable and glass construction as well as for lifting technology, we are quality and innovation leaders for the most diverse areas of application of our customers. As an owner-managed family business, we live a sustainable and team-oriented corporate culture. To reinforce our motivated and powerful team in Charlotte, NC, we are searching for an Electrical Service Technician/Engineer.
Responsibilities/Duties:
· Conduct service calls and/or emails from end customers or OEMs
· Troubleshoot and diagnose electrical components such as power drive motors
· Provide excellent customer service
· Keep our CRM Ticket System up to date in connection with our Service department in Germany
· Interact with Sales Managers / Project Managers on customer equipment needs (e.g. calculate torque and size of the vent)
· Travel to job sites (5-10%)
Qualifications:
· 2+ years of vocational training in electromechanical systems (community college)
An Electrical Engineering degree (e.g. Bachelor) is a plus
· Microsoft Office tools, such as Outlook, Excel and PowerPoint
· Ability to read and interpret technical journals and reports; to compile reports and compose routine correspondence; to define problems, collect data, establish facts
· Must be able to lift up to 70 pounds.
· Willingness to learn and get trained at our HQ in Germany and in our Charlotte office
· good communication skills and representative appearance
what we offer:
· an attractive salary package (up to $65,000, depends on experience)
· 9 paid holidays, 20 days PTO
· modern workplace equipment
· Intensive induction with a sponsorship concept, followed by individual support through continuing education programs.
· unique Lock culture with corporate events and events from our charlotte office
· mutual trust and appreciative interaction - these are our values
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