Customer Service
4 weeks ago
Customer Service | $15.50 / Hour | Mon – Fri
What Matters Most
• Competitive Pay of $15.50 / Hour
• Schedule: Monday to Friday 8am to 5pm
• Location: Elkin, NC
• Work Type: Temp to Hire
Job Description
A Customer Service Representative will be the first point of contact for our clients customers. You will assist with inquires, resolve issues and provide excellent service to ensure a positive customer experience
Responsibilities:
• Receive orders from emails, dropship account or EDI.
• Enter orders into company system ensuring accuracy and timely shipment
• Print, Match, and scan orders for each warehouse as needed.
• Review and work open order and back-order reports
• Cancel orders and provide updates to customer as appropriate.
• Work with UPS/FedEx for claims as needed.
• Review invoiced orders, provide credits, RA, Call Tags, RADs & Credit Memos when necessary.
• Provide inventory information for customers daily.
• Answer emails and provide courteous customer service for each dropship customer issue.
• Provide product and inventory updates to each customer throughout the year.
• Setups for new products & removals, depending on results of VLOOKUPs.
• Maintain accurate & up-to-date product info on customers' site
Qualifications and Requirements:
• High School Diploma or GED Required, Associates degree desired
• Proficient in Microsoft Word, Excel and Office
• 1 year experience working directly with customers and good demonstrated people skills
• High energy team player that enjoys talking to customers
• Possess a strong attention to detail to ensure proper tracking and reporting
• Demonstrated Organizational Skills / Reading / Comprehension
• Ability to Work Independently & Manage Time Wisely
Benefits and Perks:
• Pay Rate: $15.50 / hour
• Medical, Vision, Dental available
• 401K and Referral Bonus Program
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