Weekend Intake Coordinator

1 week ago

Milpitas, United States VITAS Healthcare San Francisco Bay Full time
Job DescriptionJob Description

Do you enjoy helping people access the care and support services they need? Intake Coordinators / Program Schedulers at VITAS Healthcare serve patients, our referral partners, and the admissions team with effective communication and speedy logistics to help improve access to hospice services.

This position will focus on weekends, and can be full time or part time.

JOB DESCRIPTION

  • Process new referrals that arrive directly to the program in the manor best fitting the needs of the referral source.
  • Participates in morning check in meeting with designated Admissions Coordinator to review staffing/scheduling needs for the day. Call to be completed prior to 9am local time.
  • Participates in morning check-in meeting with Admissions Manager to review staffing/scheduling needs for the day. Check-in to be completed prior to 9am local time.
  • Provides a concierge level of customer service to every caller by implementing the VITAS Call Center Quality Management standards of call scripting
  • Supports Admissions team to exceed program goals.
  • Establishes a rapport and maintains an effective relationship with all internal and external Vitas customers.
  • Enters accurate information to support data integrity in VITAS computer applications.
  • Responds accurately to all questions received regarding services provided by Vitas.
  • Offers and/or confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient and/or referral source to ensure a timely admission.
  • Escalates matters to Admissions Manager when assistance or clarification is needed.
  • Follows the VITAS Admissions Standard for contingency staffing
  • Participates in ongoing training and development based on the changing healthcare environment.
  • Notifies Admissions Staff of all scheduled appointments within their working hours of 8am-8pm local time.
  • Notifies VITAS Marketing Representatives of all new referrals within their working hours of 8am-8pm local time.
  • Utilizes Appointments Everywhere to effectively facilitate the scheduling/updating of appointments.

QUALIFICATIONS

  • Must have current CA LVN license
  • Two or more years related experience in medical terminology and/or in a call center environment
  • Ability to attain goals in a fast-paced, dynamic environment
  • Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
  • Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
  • Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
  • Prior experience in working collaboratively with other functional leaders to drive action plans.
  • Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
  • Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
  • Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

EDUCATION

  • Completion of high school or basic education equivalency preferred
  • Bilingual in Spanish/English a plus
  • Medical or business office education or training desired

SPECIAL INSTRUCTIONS TO CANDIDATES

San Francisco Ordinance

  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  • EOE/AA M/F/DV
Company DescriptionABOUT US

VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.Company DescriptionABOUT US\r
\r
VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.\r
\r
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

  • Intake Coordinator

    3 weeks ago

    Milpitas, United States VITAS Healthcare San Francisco Bay Full time

    Job DescriptionJob DescriptionDo you enjoy helping people access the care and support services they need? Intake Coordinators / Program Schedulers at VITAS Healthcare serve patients, our referral partners, and the admissions team with effective communication and speedy logistics to help improve access to hospice services. JOB DESCRIPTIONProcess new...

  • Intake Coordinator

    1 week ago

    Milpitas, United States VITAS Healthcare San Francisco Bay Full time

    Job DescriptionJob DescriptionDo you enjoy helping people access the care and support services they need? Intake Coordinators / Program Schedulers at VITAS Healthcare serve patients, our referral partners, and the admissions team with effective communication and speedy logistics to help improve access to hospice services. JOB DESCRIPTIONProcess new...

  • Intake Coordinator

    2 weeks ago

    Milpitas, United States VITAS Healthcare San Francisco Bay Full time

    Job DescriptionJob DescriptionDo you enjoy helping people access the care and support services they need? Intake Coordinators / Program Schedulers at VITAS Healthcare serve patients, our referral partners, and the admissions team with effective communication and speedy logistics to help improve access to hospice services. JOB DESCRIPTIONProcess new...

  • Intake Specialist

    3 weeks ago

    Milpitas, United States International Children Assistance Network Full time

    **POSITION**:Intake Specialist** - Homelessness Prevention System (FT, Non-Exempt) **REPORTS TO**: HPS Supervisor **COMPENSATION**: $23.00/hr. to $26.00/hr. depending on skills and experiences **JOB SUMMARY**: ICAN, located in San Jose, CA, is looking for a bilingual and bicultural English/Spanish or English/Vietnamese Intake Specialist to support our HPS...

  • Community Coordinator

    8 hours ago

    Milpitas, United States Apartment Life Full time

    **Apartment Life is looking for a team (2 people) who will live on-site at an apartment community. This is a part-time job that can be done on top of full-time roles. Compensation is received through living on the property at 70%+ discounted rent.**_ Apartment Life coordinators get to create and provide an excellent Apartment Life (AL) experience to...

  • Admissions Coordinator

    4 weeks ago

    Milpitas, United States Westwood Post Acute Full time

    **Westwood Post Acute as CMS 5-Star Rated for Quality of Resident Care US News Best Nursing Home 2022-2023 Long Term Care **is located close to the cities of Santa Clara, Sunnyvale, and Milpitas. We're known to be one of the largest facilities in the Bay Area with a 258-bed capacity, making us home to top-rated healthcare professionals throughout the City of...

  • Admissions Coordinator

    1 day ago

    Milpitas, United States Westwood Post Acute Full time

    **Westwood Post Acute as CMS 5-Star Rated for Quality of Resident Care US News Best Nursing Home 2022-2023 Long Term Care **is located close to the cities of Santa Clara, Sunnyvale, and Milpitas. We're known to be one of the largest facilities in the Bay Area with a 258-bed capacity, making us home to top-rated healthcare professionals throughout the City of...

  • Front Office Coordinator

    2 weeks ago

    Milpitas, United States My Milpitas Dentist Full time

    Do you enjoy talking and getting to know people all while lending a helping hand? Would you like to work in a positive, enjoyable atmosphere where you can feel proud of the work you do and be recognized for your efforts? If so, look no further! We have a beautiful high-tech office, a fun team, a wonderful patient population, and a sincere dentist dedicated...

  • Backroom Coordinator

    3 weeks ago

    Milpitas, United States The TJX Companies , Inc. Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • Customer Experience Coordinator

    2 weeks ago

    Milpitas, United States Marshalls Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • Branch Coordinator

    2 weeks ago

    Milpitas, United States The Sherwin-Williams Company Full time

    This position supports sales efforts at a Sherwin-Williams floorcovering store and coordinates all aspects of floorcovering installation through independent contractors to service wholesale floorcovering customers. In this role, you will assist in identifying floorcovering installers, schedule installation, and ensure installation is conducted consistent...

  • Patient Services Representative Ii, Reception

    4 weeks ago

    Milpitas, United States Sutter Health Full time

    **Organization**: PAMF-Palo Alto Medical Foundation ALD **Position Overview**: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR)....

  • Bv Medicine Specialist Psychologist Adult Milpitas CA

    3 weeks ago

    Milpitas, United States Kaiser Permanente Full time

    Job Summary: In a Consultant-Liaison role, evaluates and diagnosis Health Plan members seen in primary care who have mental disorders or behavioral conditions that affect or are a consequence of their medical condition. Essential Responsibilities: + Utilizes principles of Health Psychology to develop implement, coordinate and evaluate treatment plans for...

  • Bv Medicine Specialist Psychologist Adult Milpitas CA

    2 weeks ago

    Milpitas, United States Kaiser Permanente Full time

    Job Summary: In a Consultant-Liaison role, evaluates and diagnosis Health Plan members seen in primary care who have mental disorders or behavioral conditions that affect or are a consequence of their medical condition. Essential Responsibilities: + Utilizes principles of Health Psychology to develop implement, coordinate and evaluate treatment plans for...

  • Licensed Masters Embedded Therapist Pediatrics

    3 weeks ago

    Milpitas, California, United States Kaiser Permanente Full time

    Provides mental health assessment, diagnosis, treatment and crisis intervention services for adult and/or child members who present themselves from psychiatric evaluation with a broad range of mental health needs. Collaborates with treating physician, psychiatric and allied health professional team to plan and direct each individual member treatment...

  • Licensed Masters Embedded Therapist Pediatrics

    2 weeks ago

    Milpitas, California, United States Kaiser Permanente Full time

    Provides mental health assessment, diagnosis, treatment and crisis intervention services for adult and/or child members who present themselves from psychiatric evaluation with a broad range of mental health needs. Collaborates with treating physician, psychiatric and allied health professional team to plan and direct each individual member treatment...

  • Veterinary Assistant

    7 days ago

    Milpitas, United States HSSV Full time

    Love animals? Want to spend your day surrounded by wagging tails and soft purrs? Humane Society Silicon Valley (HSSV), a privately funded, 501(c)(3) non-profit, has been serving people and pets in Silicon Valley since 1929. Having facilitated more than half a million animal adoptions, HSSV is a leader in animal welfare through our lifesaving efforts,...

  • Clinical Patient Care Manager

    1 week ago

    Milpitas, United States VITAS Healthcare Full time

    Job Description The Team Manager is the leader of the Patient Care Team and that member of the team whose function is to: supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social...

  • Licensed Masters Embedded Therapist Pediatrics Milpitas CA

    3 weeks ago

    Milpitas, United States Kaiser Permanente Full time

    Provides mental health assessment, diagnosis, treatment and crisis intervention services for adult and/or child members who present themselves from psychiatric evaluation with a broad range of mental health needs. Collaborates with treating physician, psychiatric and allied health professional team to plan and direct each individual member treatment program....

  • Licensed Masters Mental Health Professional Adult Team Milpitas

    3 weeks ago

    Milpitas, United States Kaiser Permanente Full time

    Job Summary: Provides mental health assessment, diagnosis, treatment and crisis intervention services for adult and/or child members who present themselves from psychiatric evaluation with a broad range of mental health needs. Collaborates with treating physician, psychiatric and allied health professional team to plan and direct each individual member...