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Collector

4 months ago

Chicago, United States Kennedy Services Full time
Job DescriptionJob Description

RESPONSIBILITIES 

  • Speaking with taxpayers from the State of Virginia via telephone to request payment of their outstanding balance in full
  • Create alternative payment plans for the taxpayers if they cannot pay the outstanding balance in full
  • Process payments via phone (if applicable)
  • Handling up to 100 inbound and outbound calls daily (subject to change)
  • Follow up with taxpayers (if applicable)
  • Document all collection activities on all required systems
  • Recommend what further action should be taken for taxpayers who default on their payment plans
  • Treat each taxpayer with respect and professionalism
  • Uphold the qualities and core values that the State of Virginia have set forth

 

III. KEY REQUIREMENTS 

  • 1 – 2 years of 1st party collections experience preferred
  • Trained in FDCPA
  • Utilize good problem-solving skills
  • Able to maintain composure on difficult calls and recognize the need to escalate the call to a supervisor immediately
  • Understand the importance of attention to detail
  • Must possess high quality customer service skills
  • Must have a professional and ethical communication style
  • Must be personally motivated and goal-driven
  • Able to work in a fast-paced environment
  • Must have intermediate computer skills and knowledge
  • Ability to toggle between multiple computer systems and screens while speaking with customers.
  • Experience with CUBS (Columbia Ultimate Business Systems) collection system is a plus
  • Professional bilingual skills preferred (Fluent in English and 1 other language)
Company DescriptionFounded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.

Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.

As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.Company DescriptionFounded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.\r
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Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.\r
\r
As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.\r
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Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.