Administrative/ Customer Service

2 months ago

Burr Ridge, United States Banner Personnel Full time
Job DescriptionJob Description

Administrative Clerk / CSR Backup

Customer Service Call center experience required – minimum 2 years

Temp to perm position

This is a fast-paced environment, and the candidate must be a quick learner, have a good attention to detail and be able to multi-task between different work duties while also assisting customer service with phone coverage.

Duties include but not limited to:

Reviewing and distributing customer requests located in multiple email inboxes such as CS and Info and assign the CSRs through DocLink paperless workflow system

Contacting inactive accounts by email with special promotions or product information

Registering online for Federal and VA bids in Illinois & Wisconsin

Reception coverage when out of the office which includes:

  • Scanning documents to DocLink paperless workflow system
  • Answer calls and redirect to proper department
  • Sort incoming mail
  • File paperwork
  • Assist Customer Service during peak times such as lunch hours or when short-handed with:
  • Answer overflow of calls
  • Gathering information to research products and parts
  • Ability to identify vendors and parts needed (once fully trained)
  • Process orders, returns, quotes, create part numbers, etc. (once fully trained)
  • Assist customers with returns and replacement orders
  • Follow up on quotes, open sales orders, emails, etc.


Skills Required:

  • Customer Service Call center experience required – minimum 2 years
  • Good phone skills - inbound & outbound
  • Good computer & typing skills
  • Microsoft Office skills - a must (Outlook, Basic Excel & Word)
  • Paperless workflow experience preferred but no required
  • Complex thinker
  • Detail oriented – very important
  • Able to multi-task – a must have ability
  • Good spelling and grammar skills
  • Quick learner and willingness to learn
  • Pleasant manner

Hourly rate: $19.00hr
Hours: 8:00 - 4:30pm (Monday - Friday)

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