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Healthcare Customer Service Representative
2 months ago
A-Line Staffing is now hiring Healthcare Customer Service Representative in Cumberland, RI. The Healthcare Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
Healthcare Customer Service Representative Compensation
- The pay for this position is $18.00 per hour
- Benefits are available to full-time employees after 90 days of employment
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Healthcare Customer Service Representative Highlights
- This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
- The required availability for this position is Monday - Friday 8:30 - 5
Healthcare Customer Service Representative Responsibilities
- Tasks for Customer Service Rep can differ per location: Effective delivery of company products and services (40%)
- Responds to telephone inquiries and orders from homecare patients and referral sources.
- Provides information on equipment, supplies and services. Determines the best method for providing services.
- May assist walk-in patients with the selection of equipment, supplies and services. Timely processing/facilitation of patient orders (30%)
- Processes telephone orders by preparing patient paperwork.
- Verifies insurance and/or other method of payment.
- Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
- May perform data entry.
- Distributes copies of paperwork to appropriate personnel.
- May assist with the processing of billing paperwork. Effective coordination of patient services/supplies (10%)
- Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
- Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%)
- Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%)
- Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
Healthcare Customer Service Representative Requirements
- Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
- Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
- Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
- Basic alpha number data entry skills with attention to accuracy and quality is essential.
- Intermediate math skills are required with attention to detail and quality essential.
- Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
- Ability to work with people in a team environment while meeting individual performance goals.
- Must be able to read and interpret policies, procedures and instructions.
- Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
- High School Diploma or GED
- Attendance is mandatory for the first 90 days
If you think this Healthcare Customer Service Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting
