Customer Support Specialist

2 weeks ago


Cumberland, Rhode Island, United States Managed Staffing Full time
Job Description

Payrate: $18.33/Hourly/W2

Position Overview:

We are seeking a dedicated Customer Support Specialist with a background in healthcare to join our team. This role involves providing exceptional service to homecare patients and referral sources.

Key Responsibilities:

  1. Effective Communication: Respond to inquiries and orders from patients and healthcare professionals, providing accurate information about products and services.
  2. Order Processing: Manage patient orders by preparing necessary documentation, verifying insurance coverage, and ensuring timely data entry.
  3. Coordination of Services: Facilitate the delivery and setup of medical equipment and supplies, ensuring efficient service delivery.
  4. Documentation Management: Maintain accurate patient files and referral source information to support seamless operations.
  5. Customer Satisfaction: Address and resolve patient complaints by identifying issues and implementing corrective actions.

Qualifications:

The ideal candidate will possess:

  • A minimum of 1 year of experience in a customer service or call center environment.
  • Strong communication skills with an empathetic approach to client interactions.
  • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Basic data entry skills with a focus on accuracy and attention to detail.
  • Intermediate math skills and the ability to interpret policies and procedures.
  • Experience in a healthcare or insurance setting is preferred.

This position requires the ability to work collaboratively in a team while achieving individual performance goals. If you are passionate about providing excellent customer service in the healthcare industry, we encourage you to consider this opportunity.



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