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Call Center Representative

4 months ago

Urbandale, United States Acro Service Corporation Full time
Job DescriptionJob Description

PRIMARY RESPONSIBILITIES & DUTIES:

The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.

· Approximately 10-15 calls/day

· Nearly all outbound calls are escalations from Tier I


 

Common calls and emails include:

· General product questions, availability, compatibility

· Ag, Residential and Commercial Turf, and Golf product issues/complaints

· Warranty registration, and extended warranty coverage

· Out of warranty assistance

· Parts and publications lookups

· Loyalty Rewards programs


 

IDEAL CANDIDATES SHOULD HAVE:

· Call Center experience

· 6+ months experience with customer service / support experience.

· Efficient researching / troubleshooting skills

· High comfort level and experience with consumer software applications.

· Skills in interpersonal communications, negotiation, and conflict resolution.

· Excellent written and verbal communication skills

· Speak with confidence

· Proficiency with Microsoft Office products

· Solid work history and proven dependability


 

Candidates with the following skills and experience will stand out:

· Knowledge of agriculture, turf (mowers) and utility vehicles.

· Prior work experience in Agriculture or Technology dealer channels.

· Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.