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Sales Coordinator

2 months ago

San Marcos, United States Drain Mob Full time $22 - $25
Job DescriptionJob Description

Job Title: Sales Coordinator

Company: Drain Mob

Location: San Marcos

Position Type: Full-time

Reports To: Customer Success Manager/Lead Dispatcher

Job Overview:

Drain Mob is seeking a highly organized and proactive Sales Coordinator to join our team. This multifaceted role will support the sales department, manage dispatching operations, ensure smooth workflows, and contribute to the growth of our plumbing services. The ideal candidate will be detail-oriented, possess strong communication skills, and have a passion for customer service.

Key Responsibilities:

  • Sales Support:
    • Assist the sales team with day-to-day tasks including preparing sales proposals, quotes, and contracts.
    • Coordinate with the sales team to ensure timely follow-ups on leads, proposals, and customer inquiries.
    • Maintain and update customer databases with accurate and up-to-date information.
    • Prepare sales reports, tracking key performance indicators (KPIs) to help the sales team achieve targets.
  • Dispatching:
    • Schedule and dispatch Drain technicians to job sites based on customer appointments and service requests.
    • Coordinate with technicians to ensure timely arrival and completion of jobs.
    • Monitor and manage the daily schedule to optimize efficiency and service delivery.
    • Communicate with customers regarding appointment times, delays, and any changes to service schedules.
    • Maintain accurate records of dispatch activities, including job statuses and technician assignments.
    • Address and resolve any scheduling conflicts or issues that arise during the day.
  • Customer Relationship Management:
    • Act as the first point of contact for customers, addressing inquiries, and providing information about our plumbing services.
    • Schedule and confirm appointments for the sales team with potential and existing customers.
    • Assist in managing customer accounts, ensuring customer satisfaction and resolving any issues that arise.
  • Administrative Support:
    • Organize and maintain sales and dispatch documentation, ensuring all records are properly filed and accessible.
    • Coordinate and manage the logistics of sales and dispatch meetings, including booking venues, preparing agendas, and taking minutes.
    • Assist in the preparation of sales presentations and materials for client meetings and trade shows.
  • Process Improvement:
    • Identify and implement improvements in sales and dispatch processes to increase efficiency and productivity.
    • Collaborate with the sales and operations teams to streamline workflows and enhance customer experiences.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree in business, marketing, operations, or a related field is preferred.
  • Proven experience in a sales support, coordination, or dispatching role, preferably within the plumbing or construction industry.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Excellent organizational skills with the ability to manage multiple tasks simultaneously.
  • Exceptional communication skills, both written and verbal.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Familiarity with CRM software, dispatching systems, and sales tracking tools is a plus.

Personal Attributes:

  • Detail-oriented with a strong focus on accuracy.
  • Proactive and able to anticipate the needs of the sales and operations teams.
  • Customer-focused with a commitment to providing high-quality service.
  • Problem-solving mindset with the ability to handle challenges effectively.
  • Ability to remain calm and efficient under pressure, especially when managing dispatching tasks.

Why Join Us?

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company in the plumbing industry.
  • A supportive and collaborative team environment.
  • Professional development and growth opportunities.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience to info@drainmob.com. Please include "Sales Coordinator and Dispatcher – Drain Mob" in the subject line.

Drain Mob is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

Company DescriptionAt Drain Mob, we pride ourselves on being leaders in the plumbing and drain cleaning industry in San Marcos. Working here means you’ll be part of a team that’s known for delivering top-notch service, ensuring customer satisfaction, and maintaining the highest standards in every job we undertake. We invest in our employees' growth with continuous training, certifications, and access to the latest industry technology, empowering you to excel in your career. Our supportive, team-oriented culture, competitive compensation, and opportunities for advancement make Drain Mob LLC not just a job, but a place to build a successful career. Join us and contribute to a company that values excellence, innovation, and a commitment to delivering the best results for our customers.Company DescriptionAt Drain Mob, we pride ourselves on being leaders in the plumbing and drain cleaning industry in San Marcos. Working here means you’ll be part of a team that’s known for delivering top-notch service, ensuring customer satisfaction, and maintaining the highest standards in every job we undertake. We invest in our employees' growth with continuous training, certifications, and access to the latest industry technology, empowering you to excel in your career. Our supportive, team-oriented culture, competitive compensation, and opportunities for advancement make Drain Mob LLC not just a job, but a place to build a successful career. Join us and contribute to a company that values excellence, innovation, and a commitment to delivering the best results for our customers.