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Customer Service Representative/ CSR
2 months ago
Title: Customer Service Representative/ CSR
Location: Long Island City, NY 11101
Duration: 6+ months
ONSITE
Description of Work:
Essential Job Functions:
· Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills.
· Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries.
· Send escalation emails and create service requests for unresolved matters.
Duties:
· Handles Heavy Incoming Call Volume
Requirements:
· Shifts are as follows: 1st shift -6 a.m. - 2 p.m., and 2nd shift 2 pm-12 pm
· Must be able to work holidays, weekends, overtime, and emergencies.
Cogent Infotech is an equal-opportunity employer, fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, age, sex, pregnancy, genetic information, sexual orientation, gender identity, military status, citizenship, or any other characteristic protected by applicable law.
