Alterations Customer Service Representative
2 months ago
**Alterations Customer Service Representative**
NOW HIRING Location NY - Lake Grove Area Store Hourly Careers Category Retail - Alterations Share this role: **Alterations Customer service representative**
**What if** At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal styleor the career thats a perfect fit.
We are looking to grow our Alterations business to be 25% of our top line sales in the next 2-4 years, and we are looking for talented CSRs to champion this growth Our most successful CSRs are self-motivated individuals with upbeat, outgoing personalities, and excellent communications skills. They enjoy fast-paced environments, are incredible at multi-tasking, and offer friendly and encouraging service to all that enter our stores.
If you would like to be part of a dynamic team, help our customers dress for the most important days of their lives, and earn a competitive income, we would love to discuss your future at Davids Bridal.
**Now Accepting Applications for Alterations Customer Service Representatives**
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to Davids Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
* Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
* Use all systems to manage the customer flow to deliver five-star customer experience.
* Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
* Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
* Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
* Promote all alterations services and personalization options.
* Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
* Maintain high dress code standards as required by the Dress Code policy.
* Greet and escort all alterations customers to and from alterations for appointments.
* Press, steam and spot clean all merchandise.
* Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
* Build long-term relationships to meet and exceed customer satisfaction and loyalty.
* Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
* Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
* Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
* Maintains a clean and well-organized alterations room.
* Performs duties and tasks as assigned by store management.
Physical Demands:
* While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to Davids Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
* High school diploma or equivalent degree
* 1-2 years prior retail experience in an apparel or specialty store environment.
* Prior sewing experience is helpful.
* Prior experience with computerized POS (Point of Sale) system
**Now that weve popped the question, please say I do.**
**Part Time Benefits Include**
* Professional Environment
* Generous Employee Discount After First Pay Period
* Vision Care
* Supplemental Insurances - Critical Illness, Hospital Indemnity and Accidental Injury
* 401K Program
* Pet Insurance
* Discounts for Identity Theft Protection
* Discounts Home and Auto Insurance
* Discounts Mobile
* Legal Benefits (MetLife Hyatt Legal Plans)
Hourly + Commission
**Love wins when love is for Everyone**
Our mission at Davids Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
**Disclaimer**
The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
-
Alterations Customer Service Representative
19 hours ago
New York, New York, United States David's Bridal Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at David's Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and contributing to the overall success of our...
-
Customer Service Representative
3 days ago
New York, New York, United States Customer Service Open House Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...
-
Manager Alterations
1 month ago
New York, United States Ralph Lauren Full timePosition Overview To ensure we deliver a luxury experience to each customer in order to meet all service and quality expectations with each alteration i.e.: exceptional quality and meet shop date deadlines. Essential Duties & Responsibilities Act as a liaison between sales staff and tailor shop associates to maintain effective and efficient...
-
Manager Alterations
1 month ago
New York, New York, United States Ralph Lauren Full timeCompany DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...
-
Luxury Alterations Coordinator
2 weeks ago
New York, New York, United States Ralph Lauren Full timePosition Overview The primary goal of this role is to ensure that we provide an exceptional luxury experience for every customer by meeting all service and quality standards associated with alterations. This includes delivering outstanding quality and adhering to scheduled deadlines. Key Responsibilities Serve as a vital link between the sales team and...
-
Manager Alterations
4 weeks ago
New York City, United States Ralph Lauren Full timeCompany DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of...
-
Customer Service Representative
3 weeks ago
New York, United States Customer Labs Full timeNeed help in your climate job search? Dive deep into climate with Terra.do’s 12-week climate bootcamp course. Waste Connections number of job openings over time by month Number of job openings ClimateTechList is the web's largest aggregator of climate, clean tech, renewable energy & green jobs. Contact us if you'd like to use partner or use our current or...
-
bridal alteration seamstress
1 month ago
New York, New York, United States JESSILYN PERSONNEL INC Full timeMy Client was Established in 1996, Her brand has become synonymous with luxury, femininity, allure, and unparalleled glamour. The company is one of the leading fashion houses in design, quality, and creativity. With a passion for creating collections that are both feminine and modern, She continues to design ready-to-wear, accessories and bridal collections...
-
Front Desk Operations
3 months ago
New York, United States Alts (fka Alteration Specialists) Full timealts | Alteration Specialists of New York is looking for a Front Desk Operations ProfessionalWe are looking for a dynamic professional Front Desk Operations team member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as...
-
Customer Service Representative
2 days ago
New York, New York, United States 61st Street Service Corp Full timeJob Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at 61st Street Service Corporation. As a key member of our front desk team, you will be responsible for expediting patient flow, meeting and greeting patients, and providing exceptional customer service.Responsibilities:Obtain and verify patient...
-
New York, United States Catholic Health Service Full time**Single Business Office, Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** PFS **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6035557 Catholic Health is an integrated health care delivery system with some of the region's finest...
-
Customer Service Representative
2 weeks ago
New York, United States Fine Line Vision Full time $45,000 - $55,000Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...
-
Customer Service Representative
1 week ago
New York, United States Fine Line Vision Full time $45,000 - $55,000Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...
-
Customer Service Representative
2 months ago
New York, United States Vision Security Full timeCustomer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...
-
Customer Service Representative
2 weeks ago
New York, United States Vision Security Full timeCustomer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...
-
Customer Service Representative
2 months ago
New York, United States Vaco Los Angeles Full timeCustomer Service Representative in New York, NY at Vaco **Location:** **Experience:** Not Specified **Job Description** **Attention all Customer Service Representative's, apply now! If you have 2+ years supporting customers and providing solutions, APPLY NOW!** We are hiring a customer service representative to manage customer queries and complaints. You...
-
Customer Service Representative
3 months ago
New York, United States Liberty Management Full timeJob DescriptionJob DescriptionLiberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will:Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packagesBecome an expert on the program by...
-
Customer Service Representative
3 months ago
New York, United States Liberty Management Full timeLiberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client...
-
Customer Service Representative
4 weeks ago
New York, New York, United States Anchor International Full timeCUSTOMER SERVICE REPRESENTATIVE Anchor International is a competitive sales & marketing firm located in New York City.Our company is currently seeking competitive customer service representatives to join our team.This is a role that focuses on customer acquisition and ensuring our current business customers have the right products and services.Customer...
-
Insurance Follow-up
3 months ago
New York, United States Catholic Health Service Full time**Insurance Follow-up & Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** Billing/Follow up **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6041619 Under the direction of the Physician Revenue Realization Manager, the Insurance...
