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Complaints Investigation Technician

4 months ago

Alameda, United States The Fountain Group Full time
Job DescriptionJob Description

The Fountain Group is a national staffing firm and we are currently seeking a ­­­­­­­­Complaints Investigations Technician for a prominent client of ours.  This position is in ­Alameda, CA 94502. Details for the position are as follows:

Job Description:

  • $28 - $30/hour based on previous experience
  • 2nd Shift: 1:30PM – 10:00PM, Monday – Friday.
  • Entry Level Lab Technician in the Complaint Investigations Lab.
  • The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines.
  • Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors.
  • The Technician will document complaint investigations in the Complaint Handling System.
  • The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

Qualifications:

  • Minimum education required is H.S. Diploma or equivalent (such as GED).
  • An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job.
  • Basic computer skills to navigate Internet programs used, basic Excel skills and be able to read, write and comprehend English.
  • Fast learner and ability to follow written work instructions of SOP’s is preferred.
  • Good documentation skills are a must.
  • Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
  • Ability to focus while performing repetitive and routine investigations is a must.
  • Great fit for workers with Manufacturing, Inspection, and Assembly experience.
  • Experience in Medical Device / Biotech Industry is preferred.
  • Knowledge of Electronic Troubleshooting is preferred.
  • Ability to work in a team setting is a plus.
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website below for additional information on our company.

The Fountain Group

4505 Woodland Corporate Blvd, Tampa, FL 33614
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\r
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Browse our website below for additional information on our company.\r
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The Fountain Group\r
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4505 Woodland Corporate Blvd, Tampa, FL 33614\r
“We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”