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Front Office Coordinator-Dermatology
2 months ago
Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service orientated medical Front Office Coordinator for our growing general and cosmetic dermatology office in San Francisco. We are looking for someone who is passionate about healthcare administration, business, customer service and leading with excellence. Someone who cares enough to go the extra mile to make sure the office is stocked, presentable, and busy all while making sure each patient gets next level service.
Job Responsibilities:
- Oversight of patient schedule, including maintaining a full patient schedule and identifying schedule conflicts. Efficient patient scheduling
- Greet and check-in/outpatients with a smile.
- Answer telephones in a cheerful and professional manner by the second ring.
- Convert client interest calls/internet leads to booked appointments and services.
- Take messages and document for patients using electronic medical records.
- Successfully address common patient concerns and information requests.
- Collect proper health insurance information including patient demographics, insurance card info, and copays.
- Confirm patient insurance authorizations, referrals, active coverage prior to appointment.
- Discuss products and services with excitement and confidence, building packages for clients.
- Manage provider and management meeting calendars as needed.
- Coordinate with vendors and representatives in a professional manner.
- Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork.
- Beautifying the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.)
- Receive inventory and shipments
Qualifications:
- Bachelor's degree or two years high-level customer service experience, spa experience a plus.
- Desire at least 1 year of related medical office experience.
- Medical insurance and terminology a must.
- Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square.
- Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories
- Excellent communication and problem-solving skills.
- Responsible money handling practices.
- Strong time management skills and rational reasoning to prioritize tasks is key.
- Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently.
Compensation:
Depending on experience, aptitude, and an attitude to excel and achieve: $22-$25/hr DOE
Quarterly team bonus
Medical, vision and dental benefits after 90 days
401k
PTO
Complimentary and discounted services after training period
Hours:
THIS IS A FULL TIME POSITION 40 hours a week with some Saturdays
Visit us at pacificskin.com or @pacificskinderm on Instagram
