Contact Center QA Specialist

Job DescriptionJob DescriptionAs a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call...

Job OverviewThe USA Clinics Group is seeking a dedicated professional to join our Contact Center support operations team. In this role, you will collaborate closely with internal stakeholders to enhance staffing and scheduling efficiency, ensure adherence to service levels, and generate insightful reports. Your primary responsibility will be to guarantee...

Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our Contact Center Support Team at USA Clinics Group. As a key member of our team, you will be responsible for ensuring the delivery of exceptional customer experiences through quality evaluations, coaching, and training.Key ResponsibilitiesQuality Evaluations: Conduct thorough...

Job SummaryWe are seeking a highly skilled and detail-oriented Workforce Scheduling Analyst to join our team at USA Clinics Group. As a key member of our Contact Center support operations team, you will play a critical role in driving staffing and scheduling optimization, adherence, and reporting.Key ResponsibilitiesMonitor and Analyze Real-Time Interaction...

Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at USA Clinics Group. As a Quality Assurance Specialist, you will play a critical role in ensuring the delivery of exceptional customer experiences across our contact center operations.Key ResponsibilitiesQuality Evaluation and Monitoring: Conduct thorough quality...

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings...

Job SummaryUSA Clinics Group is seeking a highly skilled Call Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for analyzing and improving contact center performance and metrics to support our internal and offshore strategies.Key ResponsibilitiesPerformance Analysis: Evaluate and enhance contact...

Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our Contact Center Support Team at USA Clinics Group. As a key member of our team, you will be responsible for ensuring the delivery of exceptional customer experiences through quality evaluations, coaching, and training.Key ResponsibilitiesQuality Evaluations: Conduct thorough...

Job DescriptionJob DescriptionPrimary Responsibilities:Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.Data Management: Source and mine data to support strategic continuous improvement initiatives.Work Scheduling: Generate and distribute weekly work schedules for call center...

Job DescriptionJob DescriptionPrimary Responsibilities:Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.Data Management: Source and mine data to support strategic continuous improvement initiatives.Work Scheduling: Generate and distribute weekly work schedules for call center...

Job DescriptionJob DescriptionPrimary Responsibilities:Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.Data Management: Source and mine data to support strategic continuous improvement initiatives.Work Scheduling: Generate and distribute weekly work schedules for call center...

Job DescriptionJob DescriptionUSA Clinics Group is seeking an experienced and highly detailed Revenue Cycle Collections Specialist to join our Revenue Cycle team! The Revenue Cycle Collections Specialist is the primary source for managing patient’s delinquent accounts including sending patients to collections. This position will hold the responsibility of...

Job DescriptionJob DescriptionUSA Clinics Group is seeking an experienced and highly detailed Revenue Cycle Collections Specialist to join our Revenue Cycle team! The Revenue Cycle Collections Specialist is the primary source for managing patient’s delinquent accounts including sending patients to collections. This position will hold the responsibility of...

We are seeking a detail-oriented Workforce Management Coordinator to join our team at Vein Clinics of America. The ideal candidate will have a strong analytical mindset and excellent communication skills.Key Responsibilities:Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and strategic...

Job DescriptionJob DescriptionUSA Clinics Group is seeking an experienced and highly detailed Revenue Cycle Collections Specialist to join our Revenue Cycle team! The Revenue Cycle Collections Specialist is the primary source for managing patient’s delinquent accounts including sending patients to collections. This position will hold the responsibility of...

Job SummaryUSA Clinics Group is seeking a highly skilled Call Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for analyzing and improving contact center performance and metrics to support our internal and offshore strategies.Key ResponsibilitiesPerformance Analysis: Evaluate and enhance contact...

Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more...

Position OverviewNational Star Services, a well-established facility management organization, is actively seeking a Bilingual Cleaning Specialist to join our dedicated team.Key Responsibilities:Maintain cleanliness in shared spaces within an apartment complex, including outdoor areas.Perform cleaning tasks around recreational facilities such as swimming...

Job SummaryWe are seeking a highly skilled Call Center Operations Manager to join our team at USA Clinics Group. As a key member of our operations team, you will be responsible for analyzing and improving contact center performance and metrics to support our internal and offshore strategies.Key ResponsibilitiesAnalyze and Improve Metrics: Evaluate and...

Is this you?You prioritize the health and safety of all employees through the execution of safety programs and policiesYou are dedicated to instilling a safety-focused culture on all assigned job sitesYou are a quick learner and highly motivated, looking to apply your skills and expertise to be a safety leaderYou are proactive, always looking to eliminate...