Current jobs related to Call Center Workforce Management - Northbrook - USA Clinics Group

  • Call Center Operations Manager

    2 months ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Job SummaryUSA Clinics Group is seeking a highly skilled Call Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for analyzing and improving contact center performance and metrics to support our internal and offshore strategies.Key ResponsibilitiesPerformance Analysis: Evaluate and enhance contact...

  • Workforce Management Coordinator

    1 month ago

    Northbrook, United States USA Clinics Group Full time

    We are looking for a detail-oriented Call Center Workforce Management Coordinator to join the team!Responsibilities: Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies. Data Management: Source and mine data to support strategic continuous improvement initiatives. Work...

  • Workforce Management Coordinator

    1 week ago

    Northbrook, Ohio, United States USA Clinics Group Full time

    We are seeking a detail-oriented Call Center Workforce Management Coordinator to support our internal and offshore strategies.Key Responsibilities:Analyze and improve contact center performance metrics to drive KPI performance.Source and mine data to support strategic continuous improvement initiatives.Generate and distribute weekly work schedules for call...

  • Call Center Operations Specialist

    4 weeks ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Job SummaryWe are seeking a highly skilled Call Center Workforce Management professional to join our team at USA Clinics Group.Key ResponsibilitiesPerformance Analysis: Conduct thorough analysis of contact center metrics to identify areas for improvement and develop strategies to enhance performance.Data Management: Collect and analyze data from various...

  • Call Center Operations Manager

    1 week ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Contact Center Performance Enhancement SpecialistAt USA Clinics Group, we are seeking a highly skilled Contact Center Performance Enhancement Specialist to join our team. This role is responsible for evaluating and enhancing contact center performance and metrics to support internal and offshore strategies.Data Management: The ideal candidate will source and...

  • Workforce Optimization Specialist

    2 months ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Position OverviewThe Workforce Optimization Specialist will play a crucial role within the Contact Center operations team, collaborating closely with various internal stakeholders to enhance staffing and scheduling efficiency, adherence, and reporting. This position is pivotal in ensuring that Service Level Agreements and Key Performance Indicators are...

  • Workforce Scheduling Specialist

    1 week ago

    Northbrook, Ohio, United States USA Clinics Group Full time

    Job SummaryUSA Clinics Group is seeking a highly skilled Workforce Scheduling Analyst to join our Contact Center support operations team. As a key member of our team, you will work closely with internal stakeholders to drive staffing and scheduling optimization, adherence, and reporting.Key ResponsibilitiesOversee and monitor real-time interaction activity...

  • Workforce Optimization Specialist

    2 weeks ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Job OverviewAs a Workforce Optimization Specialist at USA Clinics Group, you will play a critical role in driving staffing and scheduling optimization, adherence, and reporting. You will be responsible for ensuring Service Level and KPI's are achieved while identifying solutions for mitigation. This position requires strong time management, the ability to...

  • Workforce Optimization Specialist

    2 months ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Job SummaryUSA Clinics Group is seeking a highly skilled Call Center Operations Manager to join our team. As a key member of our operations team, you will be responsible for analyzing and improving contact center performance and metrics to support our internal and offshore strategies.Key ResponsibilitiesPerformance Analysis: Evaluate and enhance contact...

  • Call Center Operations Specialist

    1 week ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Job SummaryAs a Call Center Operations Specialist at USA Clinics Group, you will play a crucial role in analyzing and improving contact center performance and metrics. Your primary responsibilities will include evaluating and enhancing contact center performance and metrics to support internal and offshore strategies, sourcing and mining data to support...

  • Call Center Director

    2 weeks ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Key Responsibilities:As a Call Center Director at USA Clinics Group, you will be responsible for evaluating and enhancing contact center performance and metrics to support internal and offshore strategies. This includes sourcing and mining data to support strategic continuous improvement initiatives. You will also generate and distribute weekly work...

  • Call Center Team Lead

    4 weeks ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Job Title: Call Center SupervisorAt USA Clinics Group, we are seeking a highly skilled Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for driving sales results within our call center. You will manage the team, processes, and scripts to produce the most efficient, effective, and highest possible results.Key...

  • Call Center Operations Specialist

    7 days ago

    Northbrook, Ohio, United States USA Clinics Group Full time

    Job DescriptionAt USA Clinics Group, we are seeking a skilled Call Center Operations Specialist to join our team. The ideal candidate will have a strong analytical mindset and excellent communication skills.Key ResponsibilitiesAnalyze and Improve MetricsEvaluate and enhance contact center performance and metrics to support internal and offshore...

  • Call Center Operations Specialist

    2 weeks ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Job SummaryWe are seeking a highly skilled Call Center Operations Specialist to join our team at USA Clinics Group. In this role, you will be responsible for analyzing and improving contact center performance and metrics to support internal and offshore strategies.Key Responsibilities:Evaluate and enhance contact center performance and metrics to support...

  • Contact Center Quality Assurance Specialist

    2 weeks ago

    Northbrook, Illinois, United States USA Clinics Group Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Specialist to join our Contact Center Support Team. As a key member of our team, you will be responsible for ensuring the delivery of exceptional customer experiences through random and targeted team member call quality evaluations.Key Responsibilities:Conduct thorough quality evaluations to...

  • Contact Center Quality Assurance Specialist

    3 days ago

    Northbrook, Ohio, United States USA Clinics Group Full time

    Key Responsibilities:Quality Assurance SpecialistAs a Quality Assurance Specialist in the Contact Center Support Team, you will work closely with internal stakeholders, vendors, and team members to ensure the delivery of an exceptional experience. Your role will involve ensuring customer interactions are delivered in the most effective manner through random...

  • Contact Center Quality Assurance Specialist

    1 week ago

    Northbrook, Ohio, United States USA Clinics Group Full time

    As a Quality Assurance Specialist, you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to ensure the delivery of exceptional customer experiences.You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality...

  • Business Center Operations Manager

    7 days ago

    Northbrook, Illinois, United States PNC Full time

    Job SummaryWe are seeking a highly skilled Business Center Assistant Manager to join our Retail Branch organization in Northbrook, IL. As a key member of our team, you will be responsible for ensuring the operational soundness of the branch and team, maintaining security procedures, and adhering to compliance and regulatory guidelines.Key...

  • Business Center Assistant Manager

    7 days ago

    Northbrook, Illinois, United States PNC Full time

    Job DescriptionPosition OverviewPNC is a leading financial institution that values its people as its greatest differentiator and competitive advantage. We strive to deliver exceptional customer experiences and foster an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company's success. As a Business...

  • Business Center Assistant Manager

    1 week ago

    Northbrook, Ohio, United States PNC Full time

    Job Description:We are seeking a highly skilled Business Center Assistant Manager to join our team at PNC. As a key member of our Retail Branch organization, you will be responsible for ensuring the operational soundness of our branch and team.Key Responsibilities:Manage the maintenance of security procedures and ensure audit controls are followed.Support...

Call Center Workforce Management

3 months ago

Northbrook, United States USA Clinics Group Full time
Job DescriptionJob Description

Primary Responsibilities:

  • Analyze and Improve Metrics: Evaluate and enhance contact center performance and metrics to support internal and offshore strategies.
  • Data Management: Source and mine data to support strategic continuous improvement initiatives.
  • Work Scheduling: Generate and distribute weekly work schedules for call center representatives.
  • Collaboration: Work with key leaders and operational units to identify and address improvement opportunities and drive KPI performance.

Requirements

  • Attention to Detail: Ability to meticulously review and assess call quality, identifying areas for improvement.
  • Strong Communication Skills: Proficiency in articulating feedback clearly and professionally to call center agents.
  • Analytical Skills: Ability to analyze call data and performance metrics to identify trends and areas for improvement.
  • Knowledge of Call Center Operations: Understanding of call center workflows, metrics, and best practices.
  • Technical Proficiency: Familiarity with call recording and monitoring software, CRM systems, and other relevant tools.
  • Training and Coaching Skills: Experience in providing constructive feedback and training agents to improve performance.

Benefits

  • Health
  • Vision
  • Dental
  • 401k
  • PTO