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Senior Hardware/Software Endpoint Support Specialist IV

4 months ago

Washington, United States Liberty Alliance LLC Full time
Job DescriptionJob DescriptionPosition Description:
The Senior Hardware/Software Endpoint Support Specialist is responsible for managing, maintaining, and troubleshooting hardware and software components of end-user computing devices. This includes desktops, laptops, mobile devices, and peripheral equipment. The specialist ensures these devices operate efficiently and securely within the DoD's network environment. They are responsible for installing, configuring, updating, and repairing hardware and software while also ensuring compliance with DoD cybersecurity policies and standards. The role involves diagnosing and resolving complex technical issues, providing expert support and guidance to users, and managing endpoint security measures such as antivirus software and encryption tools. As a senior member of the team, they may lead projects, mentor junior staff, and develop strategies to improve endpoint performance and user satisfaction. The specialist must stay abreast of the latest technology trends and security practices to effectively support a dynamic and secure DoD environment. Excellent problem-solving skills, strong technical knowledge, and the ability to communicate effectively with non-technical users are essential for this position.

Requires Security Clearance: TS/SCI position. Personnel must possess a final DoD-granted TS with SCI eligibility.

Certification: SEC+

Education: High School diploma/GED

Experience:
  • Minimum of ten (10) years of specialized experience and knowledge of hardware, software, information assurance, or business analytical support. Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance, or general administrative support.
  • Must possess good interpersonal, communication, and analytical skills.


Location: Washington, DC


3001-B2
3000-10