Branch Support Officer

4 weeks ago

Rowland Heights, United States New Omni Bank N A Full time $60,000 - $75,000
Job DescriptionJob DescriptionBranch Support Officer

Department: Depository Operations

FLSA Status: Full Time, Non-Exempt

Reports to: Manager, Depository Operations

Location/Branch: Various

Seniority Level: Mid Level

Employment Type: Full Time

Salary: $60,000 to $75,000 a year. Exact compensation may vary based on experience, skills, knowledge, and education.

Benefits: Medical, vision, dental, and life insurance, generous sick days, vacation days, and holidays, 401(k) company matching, potential for discretionary bonus.

Join Our Team, Shape Your Future

At New Omni Bank, we believe in the power of talent and innovation to drive success. As a dynamic and forward-thinking financial institution, we’re always on the lookout for individuals who share our passion for excellence and are ready to make a meaningful impact.

About New Omni Bank

We were founded in 1980 on a simple idea of helping our neighbors—a community of immigrants in Los Angeles, coming from diverse backgrounds, finding it hard to get precise banking solutions for their unique needs.

For over four decades of creativity, innovative thinking, and above all – attentiveness, are the hallmarks of our services. Coupled with our extensive network and on-the-ground expertise, we’ve been the catalyst for countless clients, guiding them to grow and thrive in California, across the Pacific, and at every twist and turn. Our legacy of empowerment is proven by continuous recognitions, like a 5-Star Rating from BauerFinancial, Inc. for over 40 quarters.

Position Summary

The Branch Support Officer plays a key role in ensuring the smooth operation of branch activities across New Omni Bank. Reporting to the Depository Operations Manager, this role provides essential support to branch operations, including staffing coverage, operational guidance, and quality control. The Branch Support Officer is responsible for maintaining high standards of service, compliance, and operational efficiency within the bank's branches.

Supervisory responsibilities

  • This job has no supervisory responsibilities.

Essential Job Functions and Responsibilities

(Duties not limited to those provided here):

  • Branch Coverage & Support: Provide comprehensive support to branches, particularly in covering positions vacated due to vacations, leaves of absence, or turnover.
  • Customer Service: Deliver exceptional service to both internal and external customers, ensuring their needs are met promptly and effectively.
  • Account Services: Assist with the opening and servicing of personal and business accounts, identifying customer needs for bank products and services.
  • Operational Guidance: Offer expert guidance to branch personnel, resolving operational issues to ensure consistent and accurate branch operations.
  • Monitoring & Reporting: Review and monitor assigned reports related to internal control, regulatory compliance, and quality control, and follow up as necessary.
  • Process Improvement: Contribute ideas and participate in process improvement initiatives to enhance branch operations.
  • Quality Control: Conduct regular reviews of branch routine work and certifications to ensure adherence to established standards.
  • Training & Development: Provide and coordinate operations training for branch employees to ensure compliance and operational excellence.
  • Regulatory Compliance: Ensure that all branch staff adhere to regulatory compliance standards, including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and the Bank's Code of Conduct.
  • Audit Support: Collaborate with internal and external auditors, completing assignments accurately and on time.
  • Communication: Maintain effective communication with management regarding all branch operational matters.
  • Additional Duties: Perform other duties as assigned.

Qualifications:

  • Education: A college degree is preferred, though significant job experience in related fields may also qualify an applicant.
  • Experience:
    1. Minimum of 5 years of experience in Operations, with a strong preference for expertise in branch operations.
    2. At least 2 years of supervisory experience in a banking environment, including responsibilities such as employee reviews, scheduling, and coaching.
  • Skills & Competencies:
    1. Demonstrated leadership qualities, including maturity, empathy, and consistent positive behavior.
    2. Strong analytical skills with attention to detail.
    3. Proven ability to prioritize tasks and manage time effectively in a dynamic work environment.
    4. Excellent organizational, communication, and collaborative skills within diverse work groups.
    5. Proficiency in Microsoft Office (Word and Excel) and familiarity with banking-related software, with a preference for experience using the FIS system.
    6. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
    7. Strong written and oral communication skills, with the ability to engage tactfully and effectively with employees, customers, and management.
    8. Bilingual skills (English and Chinese) are desirable but not required.
  • Flexibility: Willingness to adapt working hours and locations as needed to meet operational demands.
  • Comply with and adhere to all applicable regulatory requirements, policies, and procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to walk, stand, sit, climb, or balance, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The employee may be required to work at other locations of the Bank.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

New Omni Bank, National Association commits to following compliance and adherence to all applicable regulatory requirements, policies, and procedures.

New Omni Bank, National Association’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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