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Customer Service Representative I
2 months ago
What Brought You Here:
Pay range: $18-$21/hr. depending on experience
Shift Days and Hours: 1st (M-F, 8:00am – 5:00pm) OT as needed
Benefits starting DAY ONE
Who You Are:
A Customer Service Representative that makes it a priority to ensure the customers and organization have the support they need by telephone, fax, or email. Obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This role initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
What You Will Be Doing:
Answer customer service calls within defined Key Performance Indicators. (Order turnaround, assigned time, customer service order entry rate/cost, call hold/ring time)
Receives, prepares, and verifies the accuracy of orders from customers utilizing the company’s internal central workflow systems and customer purchase orders.
Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
Handles or refers complaints of product or service failure to the appropriate department for investigation.
Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
Prepares price quotations on items contained in the price book, creates quotations as required.
Works with the sales, organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
Answers customer’s technical questions regarding products and services.
Attends regular customer service / branch meetings.
Support and participate in the organization’s continuous improvement program and product training courses.
Perform other related duties and provide back-up support to other group members as assigned by management.
Ensure correct warranties are distributed as requested. Adhering to AR processes to meet internal and customer requirements.
Manages daily customer back orders.
Maintains appropriate working relationships with internal and external customers
Skills You Bring:
Proven working experience in customer service.
Must be able to multi-task, be organized, efficient, and accurate.
Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
Listening skills and data collection with attention to detail are essential.
Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to work full-time, and according to Branch Office needs, Monday through Friday 8AM – 5PM, overtime may be required.
This position routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, etc.
Regular and predictable attendance, safe performance of tasks, and adherence to all safety policies and procedures are essential functions of the job.
Associate’s degree from a 2-year college or university preferred; and/or 2+ years related customer service experience preferred; with glass and aluminum work experience highly preferred.
Proficient computer skills and use of Microsoft Office suite.
Must pass background check and be authorized to work in the United States.
Why Trulite:
Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.
Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.
Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.
We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique
