Front Desk Administrative Support

2 weeks ago


Charlotte, United States PFBH ACQ GRP PLLC Full time
Job DescriptionJob Description

Job Title

Medical Assistant/ Front Desk Administrative Support

 

Employment Type

Part-Time

Job Summary

  • Performs clerical and administrative functions in order to drive company success and support the behavioral health needs in our community.

Responsibilities:

  • Client check-in/check-out

    • Schedule follow-up sessions

    • Reviews past due balances

    • Collects payment

    • Perform POCs upon request

    • Genesight collections/swab

    • Add-ons corresponding charges in EMR

    • Uploads prescriptions to chart

  • Client check-in overall duties (when other Behavioral Health Admin Support is busy or unavailable)

  • Appointment scheduling/rescheduling for existing clients

  • Schedule new patient appointments, when the Intake Specialist is not available

    • Collect prepayment

    • Email New Patient forms

  • Upload documents to specific client files/charts using HIPAA protocols (verifying name, address and date of birth to ensure documents are uploaded to the correct chart.

  • Perform administrative duties:

    • Check incoming emails and voicemails on a daily basis

    • Distribute mail correspondence among providers

    • Contact Providers as needed (for client concerns/issues/refill requests)

    • Create and complete tasks for FRONT DESK

    • print documents upon request

    • Answer inbound telephone calls

    • Prepare SchoolWork Excuses

    • Draft correspondence to clients and other formal documents

  • Comply with HIPAA rules (paid training available during onboarding)

  • Assist in lab with sample collection (in-house training provided)

  • Perform Genesight collection/order

  • Medication Refills

  • Medication Forms

  • Prior Authorizations

  • Updates practice web page

  • Process Disability Forms

  • Process Referrals and Release of Information requests

  • The company reserves the right to add or change duties at any time

 

Job Qualifications:

  • Education: two years of college education

  • Certified Nursing Assistant or Certified Medical Assistant

  • Experience: Previous experience in office administration or other related fields

Skills:

Ability to prioritize and multitask

Excellent written and verbal communication skills

Strong attention to detail

​Strong organizational skills

Proactive

Highly Desired:

  • Bilingual

Company DescriptionPediatric and Family Behavioral Health, PLLC - A Child, Adolescent and Adult Psychiatry and Counseling PracticeCompany DescriptionPediatric and Family Behavioral Health, PLLC - A Child, Adolescent and Adult Psychiatry and Counseling Practice
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