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Service Department Manager

3 months ago

Norcross, United States Ideal Building Solutions Full time
Job DescriptionJob Description

OUR CORE VALUES:

PEOPLE ARE WORTH THE INVESTMENT | COUNT THE COST | SEEK A BETTER WAY | SAFETY STARTS WITH ME |

TEAM IDEAL| SHOW UP AND SPEAK UP| BE A RESOURCE

Ideal Building Solutions is a specialty contractor in the fields of commercial roofing and fall protection. Our purpose is to Do Hard Things & Become Better Versions of Ourselves daily We have created an environment where people can thrive during challenges, solve complex problems, and become better versions of themselves. Our commitment is To be the most resourceful, responsive, & reliable specialty contractor for our partners.

Job Description: This is a unique opportunity to grow our Service Department in Atlanta and beyond. We are seeking an experienced and dynamic Manager to lead our Service Team. You will be responsible for delivering exceptional roofing solutions to our commercial and industrial clients. Additionally, you will oversee all aspects of the service department, including business development, managing service technicians, coordinating service requests, ensuring quality workmanship, and maintaining excellent customer satisfaction.

Responsibilities:

  • Manage and lead a team of service technicians, providing guidance, training, and support to ensure high-quality workmanship and customer service.
  • Coordinate service requests, including scheduling, dispatching, and prioritizing tasks to meet client needs and deadlines.
  • Conduct site inspections and assessments to determine the scope of work and provide accurate cost estimates and proposals to clients.
  • Oversee service project planning and execution, ensuring projects are completed on time, within budget, and to the satisfaction of the client.
  • Develop new and existing client relationships. 
  • Maintain open communication with clients, addressing any concerns or issues promptly and effectively to ensure customer satisfaction.
  • Develop and implement processes and procedures to streamline operations, improve efficiency, and enhance the overall performance of the service department.
  • Accountable for Monitoring and tracking key performance indicators (KPIs)
  • Ensure compliance with all safety regulations and company policies, promoting a culture of safety awareness and adherence to best practices.

Qualifications:

  • Bachelor's degree in business administration, construction management, or related field preferred.
  • Minimum of 5 years of experience in commercial roofing.
  • Strong technical knowledge of commercial roofing systems, materials, and installation techniques.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team to achieve common goals.
  • Proficiency in project management software and Microsoft Office suite.
  • Ability to effectively manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality.
  • Valid driver's license and clean driving record.


Benefits:

  • Weekly Paychecks

  • Paid vacation and holidays.

    • Extra Holidays Paid: New's Year Eve, Christmas Eve, and Friday after Thanksgiving

  • 401K Plan with Company Match.

  • Generous Referral Bonus Program

  • Work / Home Life Balance.

  • Industry Leading safe working conditions.

  • Ongoing safety training and performance enhancement.

  • Health and Insurance Benefits

    • 50% paid by Company

      • Health Insurance with Multiple Tiers to Choose From

      • Employee, Employee Spouse, Employee Children, Employee Family Options

    • Cost Competitive Rate paid by Employee

      • Vision Insurance

      • Life Insurance

      • Short Term Disability

      • Long Term Disability

      • Accidental Insurance

  • Opportunity to grow with a company that values you and is here to invest in your personal growth.

Education And Experience Requirements:

  • 5+ Years of Work Experience in the Commercial Service Industry. 
  • Familiar with Details and Requirements related to the installation of the following roof systems:
    • PVC, TPO, Modified Bitumen, and Asphalt Shingles
  • Bi-Lingual is a plus

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